Lead Practice Coordinator

Job Summary The Lead Practice Coordinator will oversee front‑office daily activities for their assigned practice group locations at LifeStance Health, ensuring quality customer service to in‑person and remote patients and clinicians. Compensation $20.00 - $25.00 per hour, plus quarterly bonus/incentive potential. Location 4811 S 76th St #208, Greenfield, WI 53220 Benefits Medical, dental, vision, AD&D, short and long‑term disability, and life insurance 401k retirement savings with employer match Paid parental leave Paid time off Holiday pay Employee Assistance Program Duties and Responsibilities Operational Excellence: create a positive work environment, be a culture carrier, and support in‑office clinician and staff engagement activities to promote LFST culture, engagement, and connection. Conduct schedule preparation for all patients to ensure paperwork and documentation are complete, credit card on file is current, demographics are accurate, and charts are prepared. Perform general office duties to keep the practice running smoothly and prepared for patients and clinicians. Monitor the Practice Group phone queue to ensure resources are aligned across the group to manage demand of incoming calls while balancing other duties. Coordinate efforts across Practice Coordinators to ensure KPI achievement. Lead the implementation of new processes at the practice level as they are rolled out by the Practice Group Manager or Clinical Director. Fill in gaps for front‑office staff vacancies as needed to ensure availability of resources to our patients and clinicians. Patient Support: provide exceptional customer service, responding quickly and appropriately to patient needs, and manage potentially difficult or sensitive situations by following crisis and de‑escalation processes. Manage front desk responsibilities, including greeting and checking patients in/out in a courteous manner. Provide support across Practice Group to patients with requests via phone, email, and/or portal (payment/billing questions, scheduling needs, release requests, etc.). Manage any urgent requests; triage patient issues and direct to correct departments or seek assistance as needed. Collect all in‑person and telehealth co‑payments and account balances at the time of service. Complete insurance eligibility verification and resolve issues with patients as needed. Clinician Support: assist clinicians with administrative questions and/or duties such as sending letters, faxes, etc., and coordinate with clinicians regarding additional patient questions. Support clinician schedules by auditing for appointment accuracy. Practice Coordinator Support: troubleshoot workflow issues and implement workable solutions for Practice Coordinators. Lead onboarding and on‑the‑job training for new Practice Coordinators. Ensure front‑office coverage across the Practice Group and fill in for any Practice Coordinator vacancies as needed. Maintain a pleasant, secure, and motivational working environment. Professionalism and decision‑making: behave ethically, understand ethical behavior and business practices, and ensure own behavior and that of others align with company standards. Mentoring aptitude & desire: coach junior employees and support their growth and development. Build relationships: establish and maintain positive working relationships internally and externally, set goals, resolve problems, and make decisions that enhance organizational effectiveness. Growth mindset: look for ways to improve processes/performance, assess problem situations, gather and process relevant information, and make recommendations or resolve the problem. Flexibility and adaptability: adapt responsibilities to the company’s needs. Organization & attention to detail: set priorities, develop a work schedule, monitor progress toward goals, and track details, data, and information; ensure accuracy in data entry and communication. Conflict resolution: resolve problems cooperatively and express disagreements constructively without impacting patient care. Required Skills and Abilities Multitask and prioritize duties to deliver high‑quality patient experience. Work independently and as a team member. Excellent written and verbal communication skills. Proficient in Microsoft Office and EMRs. Handle sensitive and confidential information (HIPAA) with care. Flexibility to travel between locations throughout the week. Education and Experience High School or equivalent required; associates or bachelor’s degree preferred. 2+ years of demonstrated success in a healthcare operations role or 1+ year of exceptional performance in a similar setting. In Office and Travel Requirements 100% onsite; flexible travel between locations within the assigned Practice Group throughout the week is required. Physical Requirements Regularly sit, stand, bend, talk, and hear; frequently walk; lift or move objects up to 25 pounds; require close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Legal Compliance and Equal Opportunity LifeStance Health complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed, please contact our Human Resources Team at View email address on click.appcast.io . LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all employees. #J-18808-Ljbffr