Night Auditor

Night Auditor PositionResidence Inn Portsmouth, a Colwen Hotels Property, is seeking a friendly and detail-oriented Night Auditor to join our team. This is an overnight position responsible for balancing the hotel transactions and closing out the day, responding to guest requests, and maintaining the cleanliness and appearance of the front desk area.General Responsibilities:Operate the front desk and assist guests with inquiries and other needs during pre-arrival, registration, stay, checkout and post-departure.Complete end of day activities including posting charges to accounts, balancing ledgers, run night audit/daily close, back-up and roll date.Provide exceptional guest service.Efficiently manage the operations of the front desk, ensure check in and check out is timely.Warmly and professionally welcome all guests.Process guest check-in: confirm reservations, assign guest rooms.Treat requests with professionalism, tact, and courteous manner; act with a sense of urgency.Ensure that all complaints regarding service and/or accommodations are investigated and resolved.Maintain knowledge of hotel policies including rates, discounts, special offers, and community events.Ensure prompt delivery of billing to guests.Ensure accuracy of daily closing reports.Process all payment types e.g. charges, cash, checks, debit, or credit cards.Communicate with Lead Audit team relating to daily closing and issues.Discreetly handle confidential guest information.Ensure lobby and shared areas are neat and orderly.Adhere to all Colwen and brand standards.Maintain STRICT key controls.Perform other related duties as assigned.Requirements:One year of related experience, hotel preferredExcellent verbal and written communications skillsStrong organizational skills and attention to detailSuperior interpersonal and customer service skills, ability to deal with difficult guestsFamiliarity with local area, ability to provide directions and maps to local attractions and destinationsProficient with Microsoft Office Suite and common computer software programsAbility to learn computer software programs and operate property management systemOvernight work schedule required, including weekends, and holidaysWe've got you covered: Benefits & PerksMedical Insurance with Company-Funded HRADental InsuranceVision InsuranceFlexible Spending AccountsWide-Array of Supplemental Insurance OfferingsPaid Time Off ProgramsEmployee Assistance Program401K Plan – Traditional & Roth Options with Employer MatchHotel Discount Travel Program for Associates & FamilyExclusive Associate Discounts – Travel, Entertainment, & RetailTraining and Development ProgramsCareer Advancement OpportunitiesColwen Hotels is an equal opportunity employer. EEO M/F/D/VEqual Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.