Mental Health Intake Specialist-Limbo/LGH

Mental Health Intake Specialist

The Mental Health Intake Specialist provides telephone and data collection support for admissions to mental health programs and referral information to in-house and outside resources. Handles and directs calls and website requests from referral sources and the general public. Updates and maintains database and generates reports. Assists lead marketing specialist and marketing director as necessary.

Responsibilities

Actively participates in staff meetings. Advises appropriate staff of situations requiring follow-up attention. Answers all calls and records on computerized forms/database. Assists lead marketing specialist and marketing director as required. Communicates information with physicians and others in a timely manner. Completes continuing education requirements as mandated by Centra policy. Demonstrates excellent written and verbal communication skills. Demonstrates flexibility to changing workloads. Demonstrates good judgment in handling difficult situations and responding appropriately. Establishes and maintains relationships with providers and referral sources. Facilitates admissions to acute hospitalization programs. Identifies quality or customer service issues and addresses appropriately and in a timely manner. Maintains a clean and organized workspace. Maintains confidentiality. Maintains positive attitude and supports Centra when appropriate. Maintains positive relationships with other Centra departments and outside referral sources. Organizes time sets priorities and performs well under pressure. Other duties that may be assigned from time to time. Participates in pertinent workshops/training sessions. Provides data and reports/charts when scheduled and upon request. Provides follow-up with physicians and referral sources in a timely manner. Provides information and refers non-admission calls/inquiries to appropriate resources. Records accurately all calls and inquiries on computer database. Updates database and generates reports for tracking and marketing purposes. Verifies insurance coverage and obtains necessary authorizations. Works cooperatively with lead specialist director physicians providers and referral sources.

Qualifications

Required Education: Bachelors Degree in Psychology, Sociology, English, Business, Marketing, Communications, Education, or a related field. Required Experience: Exceptional verbal, written, and telephone communication skills. Computer skills in various software programs designated by department head. Equipment knowledge of computers, printers, fax machines, copiers, and telephones.

Job Identification 20251. Job Category Behavioral and Mental Health. Locations 1901 Tate Springs Rd, Lynchburg, VA, 24501, US.