Customer Service Liaison

Customer Service LiaisonYou can make a difference in the lives of others! At Heart to Heart Hospice, we provide "compassionate care from our hearts to yours." Our employees enhance the lives of patients with life-limiting illnesses and their loved ones, during a time when compassionate care is needed most. We are dedicated to making a difference in the lives of employees, offering the opportunity to be associated with caring teammates, and creating positive contributions in each community we serve.What you must have:2 - 3 years of healthcare experienceExcellent customer service skillsHospice, home health, nursing home, assisted living, or hospital experience preferred.Current state driver's licenseMust have reliable transportation and provide ongoing valid and current auto liability insuranceAbility to establish and maintain effective working relationships with all segments of the staff, facilities, the lay and professional public, the Board of Directors and Medical Director.Demonstrates good communication and interpersonal skillsExperience with EMR software is a plusFull time employee benefitsCompetitive payMedical, dental & vision insurancePaid time offPaid holidays401k with up to 4% employer matchingTuition reimbursementCompany car for qualifying individualsMileage reimbursementWhat you will do:Promote a customer-focused hospice presence in the healthcare community within healthcare assisted living facilities, nursing homes, home health, and hospitals.Ability to coordinate care amongst the healthcare professionals.Communicate weekly (daily if needed) with patient and family ensuring all needs are met and that Heart to Heart is delivering high level of satisfaction.Responsible for identifying problems or dissatisfaction with patient and/or family and ensuring quick resolution while communicating effectively to clinical team and management if necessary.Coordinate and provide in-services or educational events for family members and/or facilities.Work closely with agency leadership to meet growth and development targetsFlexibility in work schedule as referral source, patients and families may require after hours and weekend consultationsEnsure overall compliance with local, state and federal laws, Medicare regulations, and established personnel policies and proceduresIt is this agency's policy to provide equal employment opportunities without regard to age, race, color, religion, military status, gender preference, sex, marital status, national origin or disability.