Imaging Patient Care Coordinator

Patient Care CoordinatorOptum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.We are looking for a Patient Care Coordinator in our Las Vegas, NV Office. A Patient Care Coordinator works cooperatively with all members of the care team and supports the vision of the Positive Patient Experience (PPE), answers phones, responds appropriately and routes calls as needed, responds appropriately and timely to patients request regarding appointments or exams, reviews referrals/orders for appropriateness and scan, create, protocol, tasking, and scheduling. Schedule appointments telephonically, inbound, and outbound, schedules appointments according to scheduling guidelines, policy and procedures, department productivity and quality standards and resolve routine to moderately complex issues, refers to supervisor when appropriate.Schedule: Monday-Friday, 8am-4:30pm PST.Location: 2300 West Charleston Blvd., Las Vegas, NV.Primary Responsibilities:Greet all external and internal customers in a courteous mannerCheck in patients, collect insurance information and patient paperwork as neededConfirming patient eligibility and benefitsMake, verify and schedule appointments, including updating demographicsCollect patient co-pays and co-insurance amounts due. Reconcile daily collectionsAssist with incoming calls, logging into call queueCheck out duties including scheduling return visits, scheduling an obtaining authorization for outpatient special procedures/appointments, initiate referrals to outgoing specialistsAccessing and utilizing third party portals for referrals, authorization, Prescription Monitoring Program, HIE, etc.Daily completion of tasks and email communicationsScan and attach patient medical records and documentsAssists co-workers and team members with duties when requested or assigned, to include but not limited to, floating to other areasRequired Qualifications:High School Diploma/GED2+ years of customer service experiencePay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18.00 to $32.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.