Veterinary Receptionist

Veterinary ReceptionistWe are 24-Hour Animal Care Center that provides an array of diverse services offered to the community, including walk-ins, routine preventative care, urgent care, orthopedic services, and more!PAW Health Network is driven by innovative and streamlined processes, fostering a dynamic environment for perpetual growth through The Collaborative Process (TCP). This system thrives on the open discussion of issues within a collaborative platform, sparking creative problem-solving and the development of real-world, implementable solutions.Our comprehensive training program empowers every member of our team to achieve their personal and professional development goals - regardless of experience level.We are looking for a Caregiver Support Staff teammate that is available to work 2 pm - 11pm shifts!Job DescriptionWhat should you expect working as a Caregiver Support Staff?BASIC QUALIFICATIONSHas the ability to solicit, process, and integrate input from team members and administratorsRecognizes areas of conflict or disagreement and deals with them through open and honest dialogue.Contributes to a positive work environment by treating others with fairness and respectDemonstrates proficiency and/or willingness to learn the advanced use of practice management software, electronic medical records, Microsoft Office products, and ASANAPROVIDE TIMELY AND PROFESSIONAL COMMUNICATIONS WITH CAREGIVERS AND COWORKERSGreet caregivers in a friendly and timely mannerReceive incoming calls, provide available information, and route as neededEnsure caregiver information is recorded accurately and consistentlyAssist, coordinate and/or perform appointment scheduling between caregivers and medical staffAssist incoming patients based on urgency of care and available staff resourcesPerform clerical duties, including but not limited to filing, copying, faxing, linking, emailing, mailing & scanningPERFORM PROCESSING RELATED DUTIESProcess payments for invoices (transactions via cash, care credit, credit/debit cards, and checks)Utilize the clinic's practice management software to finalize invoices, process refunds, and accurately record all salesReconcile the cash drawer and all payment transactions (cash, checks, electronic payments) against the system's end-of-day reportCoordinate with the Medical Support Team to answer any caregiver questionsPROVIDE IMMEDIATE SUPPORT TO ALL DEPARTMENTSUnderstand hospital logistics to maintain efficiency and reduce costsBe a resource for inventory control, to aid in loss preventionEnsure front lobby remains clean throughout shiftENGAGE PAW'S COLLABORATIVE PROCESS IN ACCORDANCE WITH CURRENT OPERATIONAL GUIDELINESIntegrate into the The Collaborative ProcessAttend regular Collaborative Meetings with members of the Collaborative & Supporting Role TeamsTrack progress through Core Training, and track issues and accomplishments as they ariseProvide feedback on guidelines, processes and policies with intent to improve efficiency and effectivenessAttend departmental or All-Staff meetingsQualificationsWhat are we looking for?Receptionist with a minimum of 1-year veterinary experience preferredCompassionate and calm team playerStrong communication skillsAbility to multi-taskHighly organized and possess computer skillsSelf-starter with the desire to continue to advance your knowledge and skillset.Schedule RequirementsFull-Time or Part-Time2 pm - 11 pm shiftsEvery other weekend coverageUp to 4 Holiday Spans / Year4 DAY WORK WEEK!Additional InformationWe are looking for a Caregiver Support Staff teammate that is available to work 2 pm - 11pm shifts!We offer our staff:Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)Employee Assistance ProgramPaid Vacation and Sick Time for ALL EmployeesPaid Bereavement ProgramPaid Parental Leave ProgramCompetitive CompensationContinuing Education Allowance (applies to licensed/registered/certified roles)Tuition Reimbursement Program Available to any AVMA Accredited Veterinary Technology ProgramCareer Development OpportunitiesReferral Bonus Program for most positions!Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc)Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory background check.Note – some benefits may only be available to or vary slightly for full time employment status vs part time status.For additional details including our full equal opportunity statement, texting/outreach communication authorization, physical requirements of the job and more, please visit: clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy applyJob LocationI'm interested Privacy Notice