Senior Account & Program Manager

Senior Account & Program Manager Beacon EmbeddedWorks Job Description Summary The Senior Account & Program Manager is responsible for managing assigned customer accounts and growing Beacon’s wallet-share while serving as the main interface between the customer and Beacon. This is an exciting opportunity for strategic thinkers with strong negotiation skills who like to work tactically to execute strategic plans and take pride in leading high priority programs with high visibility. Key Responsibilities Essential Duties & Responsibilities Manage accounts by representing Beacon’s team externally with clients and internally by working with team members in various supporting positions Drive booking and revenue goals by account and program Effective day-to-day client communication as it relates to current and upcoming projects Manage projects within accounts and provide feedback with detailed direction and timelines Oversee assigned customer costing and pricing process to achieve margin and profitability targets. Lead and coach the internal project teams Establish and build strong working relationships with business leaders at all levels Proactively remain connected to clients and the ever-changing market to access new opportunities and ensure all viable clients are engaged on a regular and effective basis Establish and analyze program profitability against targeted levels and identify causes for discrepancies and opportunities for improvement - drive corrective action efforts as required Identify opportunities to fulfill customer requirements cost effectively and suggest alternative approaches, where appropriate Effectively escalates issues in a timely manner Essential Responsibilities of all Beacon EmbeddedWorks employees Support, demonstrate and drive our core values Lead, don’t follow Consistently deliver Never stand still Create relationships not transactions Interact positively and professionally with all employees and customers Maintain reliable attendance Perform work safely and adhere to all safety requirements Complete required training as scheduled Perform other duties as assigned Other Benefits Multiple options for medical and dental coverages Paid life insurance and disability coverage 401k with match 128 hours of time off per year to start Paid holidays Essential Skills and Experience 10+ years experience in account & program management or similar role in the electronics industry Ability to effectively bring together internal resources to create and deliver winning solutions Proven skills to establish schedules, timelines, action plans, budgets and project tracking Excellent verbal and written communications skills and strong negotiation skills Intermediate proficiency in Microsoft Office Tools (MS Office including Excel, Word, Outlook, PowerPoint) Strong sense of urgency, and ability to manage and prioritize multiple tasks and meet deadlines Adhere to quality management systems (QMS) Able to work in a fast-paced environment with quickly changing priorities to ensure superior customer satisfaction Preferred Skills and Experience Understanding, execution and adherence to ISO 13485, CFR 21 Part 820, ISO 9001 and ISO 9001D Professional certifications (PMP, SixSigma, EMS Program Management, etc.) Experience with regulated markets (Medical, Aerospace and Defense) Experience with manufacturing and/or operations planning Experience with Microsoft Project Experience using Intuitive, Empower, Tortious SVN documentation management and CRM or PLM tools Experience with following Program & Project Management principles is required: Proven experience with general project management waterfall lifecycle Background in phase-gate development process and lifecycle Clear understanding verification & validation processes as it relates to new designs, design changes and the impact to manufacturing processes In-depth experience with creating project plans/schedules, & budgets Practical Requirements Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel, or operate objects, tools or controls, and reach with hands and arms The employee may occasionally lift and/or move up to ten pounds Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet, like that of an office setting The noise level in the manufacturing area is moderate Ability to travel up to 10% of the time Work Authorization The incumbent must meet the definition of "US Person" under ITAR/EAR regulations Location Eden Prairie, MN, USA Employment Type Permanent, Full-time On-site vs. Remote On-site Base Salary $100k-$135k plus commission incentives Working Hours 40 hours per week About Beacon EmbeddedWorks is a full-service provider of embedded solutions. Its innovative System on Modules (SOMs) are backed by an extensive suite of customization, security, and support services and its dedicated team of experts provide in-house manufacturing and support to accelerate development and reduce risk. All Beacon EmbeddedWorks SOMs are designed, manufactured, and supported in its US-based facility in Eden Prairie, MN. As dependable, pre-certified, and feature dense solutions, Beacon EmbeddedWorks SOMs serve the most strenuous applications, including medical, aerospace and defense, and industrial markets. Beacon EmbeddedWorks operates mostly in the US but also has a small customer base in continental Europe and the APAC. Beacon EmbeddedWorks is an Equal Employment Opportunity and Affidavis Agreement Employer. The Company was voted the Top 200 Workplace in 2025. Apply for this role here and quote reference number DSCV205 in your cover letter. Recruitment agencies need not apply. #J-18808-Ljbffr