Client Support Specialist

Client Support Specialist

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

Posting Details

Posting Number - PG195182SP

Internal Recruitment - No

Working Title - Client Support Specialist

Anticipated Hiring Range - $45,000 - $53,000

Work Schedule - Monday - Friday 8am - 5pm

Job Location - Raleigh, NC

Department - 192001 - CVM Teaching Hospital

About the Department - Established in 1983, the NC State Veterinary Hospital (VH) is one of the nation's highest-rated academic medical centers, serving North Carolina and the surrounding region. The VH treats nearly 35,000 patients annually across more than 20 clinical services, utilizing a team-based approach that leverages the expertise of nationally and internationally renowned board-certified specialists. The VH is dedicated to: Clinical Excellence: Providing compassionate, state-of-the-art specialty healthcare at the cutting edge of veterinary medicine. Education: Delivering expert clinical instruction to fourth-year veterinary students from the College of Veterinary Medicine. Innovation: Advancing the field through the ongoing investigation of innovative techniques and medical procedures.

Wolfpack Perks and Benefits - As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone. What we offer: Medical, Dental, and Vision Flexible Spending Account Retirement Programs Disability Plans Life Insurance Accident Plan Paid Time Off and Other Leave Programs 12 Holidays Each Year Tuition and Academic Assistance And so much more! Attain work-life balance with our Childcare benefits, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community. Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.

Essential Job Duties

The Client Support Specialist serves as the primary point of contact for all client-related inquiries within the Veterinary Hospital Business Office. This role ensures high-quality customer service by managing multi-channel communications, addressing client concerns, and processing financial transactions with accuracy and professionalism. Additionally, this role serves as a key liaison between clients and hospital staff to resolve complex issues, while providing operational support to maintain seamless business office coverage.

Key Responsibilities

• Manage incoming phone calls and the business office email inbox, serving as the first line of response for client inquiries, questions, and concerns.
• Accurately process client payments, handle refunds, and manage daily transaction updates in accordance with hospital financial policies.
• Communicate and collaborate effectively with other hospital staff to investigate and resolve client billing or service issues.
• Administer and manage the client satisfaction survey program to gather feedback and support hospital service improvements.
• Perform routine Accounts Receivable and Accounts Payable tasks as needed to assist with business office coverage.
• Operational Support (as needed)
• Accounts Receivable: Ensure hospital invoices are paid according to University guidelines; process employee reimbursements and supplemental pay; manage staff and student pagers and cell phones; and reconcile financial transactions (processing JVs and IDTs).
• Accounts Payable: Manage, audit, resolve, and deliver the daily hospital deposit and revenue recap; manage bad debt, past-due accounts, and aged credits; handle communications and reconciliations with Collections and the Attorney General; and execute other duties including but not limited to posting payments, issuing refunds, credit card and Care Credit troubleshooting.

Key Qualifications

Ability to maintain a high volume of professional, empathetic, and clear verbal and written communication with clients and staff for extended periods. Capacity for frequent, repetitive motions associated with digital payment processing, data entry, email management, and utilizing hospital information systems. Ability to efficiently switch between customer service, conflict resolution, and detailed financial tasks in a fast-paced office environment.

Qualifications

Minimum Experience/Education - High School Diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.

Preferred Qualifications - Excellent customer service skills and the ability to effectively convey complex technical information in a clear and concise manner to hospital clients. Ability to communicate effectively with different audiences and various organizational levels. Proven ability to approach challenges and resolve issues with a collaborative, team-centered mindset. Attention to detail and proficiency involving financial processes, documentation, verification, and reconciliation. Proficiency in Microsoft Word.

Required License or Certification - N/A

Valid NC Driver's License required - No

Commercial Driver's License Required? - No

Recruitment Dates and Special Instructions

Job Open Date - 08/27/2026

Earliest Close Date---- (Positions will be posted until 5:00 PM ET on this date. Positions remaining posted after this date are still accepting applications but may close at any time.) - 09/03/2026

Notice to Applicants - Please note that the work history on your resume must also be included in your application.

Special Instructions - Please include as attachments a cover letter, resume, and contact information for at least 3 professional references.

Position Details

Position Number - 00109883

Position Type - SHRA

Position Classification Band Title - Administrative Support Specialist

Position Classification Band Level - Advanced

Position Classification Salary Range - $ 34,602 - $ 58,870

Salary Grade Equivalency - NC10

Alternate Option - If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

Full Time Equivalent (FTE) (1.0 = 40 hours/week) - 1.00

Appointment - 12 Month Recurring

Mandatory Designation - Adverse Weather - Non Mandatory - Adverse Weather

Mandatory Designation - Emergency Events - Non Mandatory - Emergency Event

Time Limited Position - No

Time-Limited Appointment Length (if applicable)

Department Id - 192001 - CVM Teaching Hospital

EEO - NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact View phone number on click.appcast.io to speak with a representative of the Office of Equal Opportunity. If you have general questions about the application process, you may contact Human Resources at View phone number on click.appcast.io or View email address on click.appcast.io. Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit. NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.