Leasing Assistant

Job Description

Job Description

GMH Communities, Headquartered in Philadelphia, PA, is a dynamic real estate company specializing in the acquisition, development, and management of exceptional living communities throughout the United States.

Job Description:

The Leasing Assistant reports to the Leasing Manager and serves as one of the primary contacts for residents on a daily basis as well as prospective residents looking to engage in a new lease. The Leasing Assistant’s primary responsibilities include all elements related to community development and success, including but not limited to: communication to residents and prospective residents, handling walk in traffic, answering phones and emails, touring, generating lease documents, signing and closing leases. In addition, the Leasing Assistant will assist the Leasing Manager in coordinating resident activities, leasing activities, assist with turn and move-in, and maintain excellent resident relations through outstanding customer service. The Leasing Assistant is also responsible for complying with all state, federal and/or local laws relating to Fair Housing. This is a part-time position. Saturdays are required for this position.

Responsibilities:

• Maintain positive resident relations through outstanding service
• Participate in the daily operations of the property
• Process leases and accompanying paperwork
• Displaying high levels of service through email responses, social media outreach and phone communications

• Serve as a first point of contact for walk-ins, phone calls, emails, and digital inquiries

• Conduct apartment tours and assist prospects through the leasing process

• Generate lease documents and support lease signing and closing

• Assist with move-ins, unit turns, and leasing activity coordination

• Support resident events, leasing events, and community engagement initiatives

• Communicate professionally across email, phone, and social media platforms

• Assist with leasing events and activities
• Participate in resident retention events and activities
• Actively participate in the GMHgo initiative
• Shop competitors' properties
• Thorough knowledge of office applications and company policies
• Maintain compliance with all Fair Housing laws and company policies

Schedule and Availability:

• Flexible schedule required, including daytime, evening, and Saturday availability (required)

• Ideal for individuals balancing multiple commitments who can reliably commit to scheduled shifts

Characteristics and Qualifications:

• Customer service experience
• Outgoing, kind and generous personality, & an enthusiasm for service
• Active knowledge of online Social Media and social presence avenues
• Strong organizational and administrative abilities as well as, excellent communication and people skills
• A passion to serve residents, parents, vendors, and colleagues

• Organized, dependable, and detail-oriented

• Comfortable using technology, office software, and social media platforms

• Interest in marketing, leasing, hospitality, or customer-facing roles

• Team-oriented mindset with a willingness to learn and grow

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GMH Communities is an Equal Opportunity Employer