Customer Support Supervisor

Job Description

Job Description

COMPANY OVERVIEW : Leading North American provider of environmental services that include hazardous and non-hazardous waste disposal, transportation, emergency response, industrial and field services.

POSITION: Customer Support Supervisor

COMPENSATION : Competitive salary + DOE

BENEFITS: Standard package

LOCATION: Corpus Christi, Texas

SUMMARY: The Customer Support Supervisor - Environmental Solutions manages the activities of a team of Customer Support Specialists engaged in handling day to day aspects of complex projects and high-level customer concerns. This position will interface with regulators, customers, salesforce, and operations to ensure smooth acceptance and disposal of waste.

DUTIES OR RESPONSIBILITIES:

• Lead and mentor a team of technical advisors (onsite and remote)
• Take a hands-on approach to solve problems and drive results
• Inspire accountability and improve team performance
• Works with sales representatives on pricing, scheduling and transportation issues.
• Monitors calls to observe support specialist’s demeanor, technical accuracy, and conformity to company policies.
• Recommends approaches and services to provide customers with exceptional service.
• Determines work procedures, prepares work schedules, and expedites workflow.
• Studies and standardizes procedures to improve efficiency.
• Interfaces with customers and operations to make sure projects are completed as requested.
• Provides proposals in reply to customer’s requests for services.
• Makes decisions on how to schedule and coordinates transportation services.
• Arranges off-site shipments, prepares profiles, manifests and corresponds with transportation department.
• Ensures that customer service supports sales representatives in their effort to secure and maintain a client base.
• Gathers information and completes audits from customers.
• Partners with attorneys to draft and revise contracts.
• Create budgets and tracks expenditures.
• Provides training and guidance to staff to ensure performance goals are established, tracked and achieved.
• Manages customer service function to ensure smooth and efficient operations.
• Participates in strategic planning to sustain and grow programs and service.

EXPERIENCE AND QUALIFICATIONS:

• 5+ years of hazardous waste management industry experience
• Haz Waste knowledge (RCRA, DOT) preferred
• Experience with return-to-office or relocation transitions is a plus
• Advanced knowledge of Excel, Word, and PowerPoint
• Experience with Resource Conservation Recovery Act (RCRA), Department of Transportation (DOT), Toxic Substance Control Act (TSCA) and other applicable local, state, and federal regulatory bodies

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