IVR Developer

Job Title: IVR Developer
Location : Chicago, IL
Duration: Contract


Skills Required:

• Minimum 6+ Years of experience as IVR developer and provide technical expertise in all aspects of IVR solution design and application development.
• Experience in Genesys composer and IVR call flow development is must.
• Experience with implementing complex solutions involving Web Services, SOA, VXML and Voice Object
• Knowledge of SIP infrastructure, Genesys framework, Genesys Voice Portal (GVP)
• Genesys, Cisco and Azure Certifications Preferred.
• Familiarity with Contact Center technologies, integration experience with Avaya Interaction Center and PBX like Avaya/Cisco
• Good troubleshooting skills (Log reading, tracing calls and analyzing issues)
• Proficient in Oracle
• Excellent analytical skills. Must have the ability to understand problems, identify root cause and derive potential solutions.
• Ability to apply technical/end-user knowledge to a range of situations.

Regards,
Ashutosh Pasbola
Assistant Manager | Syntricate Technologies Inc.
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