Director of Security and Operation, Kensington Family Shelter

Job Description

Job Description

Who We Are:  CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports, they need to thrive.  We take a comprehensive approach by offering more than 180 integrated programs in: Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach almost 80,000 individuals and families, including almost 13,000 youth. CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families are living in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today.

CAMBA operates six transitional housing facilities for families with children experiencing homelessness funded by New York City Department of Homeless Services. Each facility offers clients a supportive, structured, therapeutic, safe, and drug-free environment. We provide comprehensive case management and housing placement services to ensure that families move to permanent housing as quickly as possible. Recreation and evidence-based programming is also available to enhance the services to the families, school aged children as well for parenting support and support to young adults.

  Position: Director of Security and Operation

Reports To: Vice President

Location: Brooklyn, NY 11218

What Does a/the Director of Security and Operations Do:

• Maintain professional relationships with clients and client confidentiality.
• Practice Universal Precautions/Standard Protocol & Procedures.
• Comply with any, and all Federal, State, City and CAMBA security and privacy polices intended to protect the security and privacy of individually identifiable health information.
• Understand all aspects of contract requirements and communicate this understanding to staff.
• Communicate with peers in other CAMBA shelters and external agencies on issues related to client progress and best practices.
• Work with staff to set realistic weekly and monthly performance targets in accordance with contract requirements.
• Observe direct reporting staff engaging with clients and/or supervisory staff.
• Conduct periodic internal file review and implement Quality Assurance measures as needed to ensure quality service delivery to clients (i.e.-address and investigate client complaints).
• Assist the Senior Program Manager in providing oversight for all aspects of the program in his/her absence.
• Prepare reports and statistical information for both CAMBA management and funder use.
• Assist in the analysis of program and demographic client data to make programmatic improvements.
• Organize onsite and offsite training opportunities for professional development of staff.
• Confer with the Senior Program Manager, Vice-President, and/or other CAMBA management staff as needed regarding programmatic and personnel issues.
• Plan and organize program activities to maximize program contract's goals and performance targets as outlined in DHS’ Performance Incentive Plan.
• Troubleshoot client and direct reporting staff program problems and make decisions in accordance with program policies, procedures, and protocols.
• Develop and implement crisis prevention and/or intervention strategies to ensure a safe and secure environment.
• Provide assistance and follow-up regarding critical incidents with clients and staff.
• Develop, implement and manage facility security and preventive maintenance plan.
• Oversee and ensure the daily security and maintenance of the facility.
• Conduct scheduling, planning and training of security staff to ensure that security arrangements are compliant with DHS requirements.
• Oversee and/or ensure provision of repairs, improvements, and cleaning of facility on a timely basis.
• Maintain equipment and tools.
• Ensure contractual services (i.e., extermination, fire safety system, HVAC) are provided as required.
• Ensure that City and state rules and regulations are adhered to in regards to sanitation, snow removal, sidewalk litter, DHS, FMD, OTDA, FDNY and of State, etc.
• Liaison with community leaders and groups to build connections, gain support and troubleshoot issues/concerns.
• Ensure staff utilization of electronic database and conduct oversight to ensure data integrity.
• Conduct and document one-on-one supervision of direct reporting staff to assess and improve work performance (i.e. identify training needs, professional development, etc.).
• Review and sign time sheets.
• Prepare performance appraisals for direct reporting staff.
• Attend staff/funder/outside agency meetings as requested.
• Immediately report to the appropriate Senior Program Manager/Vice-President any: monitoring visits or funders' events; significant events; any incident that might subject CAMBA to liability.
• Complete incident reports, weekly, and monthly reports.
• Understanding knowledge of how to cure and mitigate violations.
• Facilitate interdepartmental communication and conduct regular staff/departmental meetings.
• May ensure vehicle, vehicle registration; insurance, inspection, etc. are up to date and maintained.
• Tasks may be modified, expanded, and/or assigned over time.

Education, Licenses and/or Certifications Required:

• Associate's degree and six (6) years of applicable experience
• Bachelor’s degree and four (4) years applicable experience
• Applicants currently enrolled in a program and on track to complete the minimum required education, license, and/or certification within the next three months, and who meet the minimum experience requirements, are encouraged to apply. However, employment is contingent upon satisfying requirements for the position.

Minimum Experiences and Skills Required:

• Bilingual (English & any other language) preferred.
• Experience required listed above with minimum education
• Two (2) years supervisory experience
• Computer literacy in MS Office and other basic office technology

Preferred Qualifications:

• Ability to be on call 24 hours a day, 7 days a week.
• Must sign NYC DOH/MH attestation stating that candidate has not been the subject of a founded child abuse report.
• May be required to become First Aid/CPR certified.
• May be required to become certified in overdose prevention.
• Bi-lingual in any other language preferred.

Pre and /or Post Employment Requirement

• Submit medical Tuberculosis (TB) test results as part of the onboarding process
• Must obtain and maintain First Aid/CPR certification
• Must obtain and maintain certification in overdose prevention.
• Must obtain and maintain CPI (Crisis Prevention) certified

Compensation : $74,000 - $77,000 annually 

When salary ranges are listed, the range would represent the low and high end for the applicable position & program. The salary offered would be based on various factors unique to each program and candidate. This includes but is not limited to experience, education, budget and/or program size, internal equity, skills and other factors that may be required for the position and organization.

  Status: Full-time (35 hours weekly) 

CAMBA is an Equal Opportunity Employer. We value a diverse workforce and inclusive workplace. People of color, people with disabilities, and lesbian, gay, bisexual, and transgender people are encouraged to apply. We consider all applicants without regard to race, color, religion, creed, gender, gender identity, gender expression, national origin, age, disability, socio-economic status, marital or veteran status, pregnancy status or sexual orientation.

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