Assistant Lawn & Garden Department Lead

Assistant Lawn & Garden Department Lead

Nyberg's ACE is looking for a motivated and organized Assistant Department Lead for our Lawn & Garden Department. This leadership position supports the Department Head in overseeing daily operations, merchandising, inventory, team development, and customer service while helping drive the department's overall success.

Leadership Responsibilities

• Assist the Department Head in leading daily department operations.
• Lead by example through exceptional customer service and professionalism.
• Help train, coach, and support team members to ensure department success.
• Assist with prioritizing tasks and delegating responsibilities when appropriate.
• Identify opportunities to improve department organization, efficiency, and sales.
• Support the execution of seasonal merchandising plans, promotions, and displays.
• Foster a positive, productive, and team-oriented work environment.
• Communicate effectively with department leadership and store management.
• Step into leadership responsibilities when the Department Head is unavailable.
• Other duties as assigned.

Customer Service

• Provide a positive representation of Nyberg's ACE at all times.
• Greet customers throughout the store and Lawn & Garden area and provide knowledgeable assistance.
• Deliver friendly, helpful service and build lasting customer relationships.
• Assist customers with product selection, problem-solving, and project recommendations.
• Answer calls, pages, and customer inquiries promptly and professionally.
• Communicate customer concerns or issues requiring management attention.
• Continuously develop product knowledge and stay informed on Lawn & Garden products and trends.
• Perform other duties as assigned.

Department & Store Operations

• Assist with receiving, checking in, stocking, and merchandising products.
• Maintain accurate pricing, signage, and promotional displays.
• Monitor inventory levels and assist with replenishment and ordering needs.
• Maintain backstock organization and department cleanliness.
• Assist with department resets, product placement, and merchandising projects.
• Help ensure a clean, organized, and visually appealing department at all times.
• Operate equipment, including forklifts, with proper training and certification.
• Participate in store meetings and contribute ideas to improve sales, operations, and customer experience.
• Perform additional duties as assigned.

Appearance & Upkeep

• Maintain a clean, organized, and safe Lawn & Garden Department, greenhouse, and outdoor sales areas.
• Water plants, flowers, and live goods as needed.
• Ensure displays remain full, faced, and customer-ready.
• Assist with seasonal transitions and merchandise rotation.
• Maintain department supplies and communicate needs to leadership.
• Other duties as assigned.

Qualifications

• Previous retail experience highly preferred.
• Leadership or supervisory experience highly recommended.
• Knowledge of lawn & garden products, equipment, plants, and outdoor living products strongly preferred.
• Strong organizational, communication, and problem-solving skills.
• Ability to work independently while supporting a team environment.
• Must be dependable, motivated, and customer-focused.
• Evening and weekend availability required.

Physical Requirements

• Standing and walking for extended periods.
• Frequent lifting of up to 40 pounds.
• Bending, reaching, climbing, and working in indoor and outdoor environments.
• Ability to work in varying weather conditions as needed.

Join a company that values leadership, customer service, and growth while helping customers create beautiful outdoor spaces and successful projects.