Office Services Specialist

Michael Best is seeking an Office Services and Reception Specialist for our Charlotte Office . This position requires 40-45 hours a week on-site, Monday-Friday from 8:00 am to 5:00 pm. On rare occasions, additional hours (earlier mornings or evenings) may be required for specific events, projects, or initiatives. The Office Services & Reception Specialist (OSR) will be the first point of contact for all clients, visitors, and employees and must enjoy providing efficient, gracious, and professional customer service. This is a highly visible role within the office. As a direct report to office’s Administration & Operations Manager (AOM), you will have the opportunity to assist with a variety of engaging tasks! What You'll Be Doing Serving visitors by greeting, welcoming, and directing them appropriately Ensure a high standard of client service Send out daily visitor reports to the office Notifying Firm’s personnel of visitor arrival Send out pre-visitor correspondence to visiting colleagues and clients/guests Ensure reception area is tidy and welcoming Light general office and clerical responsibilities – monitor phones, process mail/FedEx, printing, copying, scanning Coordinate conference room reservations, set up, take down, and cleaning/sanitizing of conference rooms for meetings Ensure conference room and office equipment is operational through regular facility walks and testing exercises Catering orders for office meetings and events, as requested Keep café and kitchen areas tidy and stocked Order office supplies Updating spare IT equipment on a regular basis Basic events support, under the direction of the office’s AOM, for client events and recognition celebrations Offering administrative support across the office as requested to Legal Assistants, Timekeepers and Professionals Working with the Administration & Operations Manager to manage space planning and facilities requests Complete and submit expense reports, as needed Other administrative duties, as assigned Knowledge Base & Education High School Diploma (or equivalent) minimally required; higher diploma or degree preferred 3+ years combined experience in customer-service, administrative support, or professional services role(s) Prior successful experience in a professional services office setting is preferred Proficiency in MS Office programs, including typing and proofing skills Technology literacy and willingness to learn new technologies and software Ability and willingness to work in the office five days per week Ability to learn and embrace new skills and best practices as the position evolves and Firm needs change Ability to work quickly and accurately under pressure and varying deadlines Ability to work well independently as well as effectively within a team Ability to multi-task, set priorities, manage time effectively and exhibit excellent follow-up Strong organization skills with excellent judgment and high attention to detail Team player mentality, with a desire to be a part of a collaborative, high-performing group Ability to develop relationships and foster teamwork at all levels of the Firm Communication Professional in-person and over-the-phone presence, as a client-facing member of the team Excellent interpersonal skills and ability to work effectively with a diverse group of internal and external clients, attorneys, and staff Excellent oral and written communication skills Problem Solving Skills Ability and confidence to identify and analyze issues, make decisions, and initiate actions/solutions Ability to respond to unexpected challenges, including proactively developing innovative solutions to complex problems while maintaining a professional demeanor Professionalism Ability to maintain composure and demonstrate good judgment Ability to manage confidential information and sensitive situations with tact and discretion Other Valid authorization to work in the U.S. Learning and Growth Challenging and Dynamic Role Professional Growth Opportunities Performance Management and Coaching Specialized Training Programs Medical Vision Care Health Savings Accounts Flexible Spending Accounts Wellness Program Employee and Family Assistance Program Total Compensation Competitive Base Pay Annual Merit Review/Incentive Pay Planning for the Future 401(k) with Company Contribution Short Term Disability Plan Long Term Disability Plan Life Insurance Critical Illness Insurance Parental/Family Leave Culture and Workplace Respected organization with Collaborative Culture Growing Firm with an Exciting Future Contemporary Work Environment Positive and Respectful Work Climate Performance Recognition Michael Best & Friedrich LLP and Michael Best Strategies LLC (collectively known as "Michael Best") are steadfastly committed to providing equal employment opportunity and maintaining a workplace for employees and applicants for employment that is free from discrimination based upon age, race, religion, color, disability, marital status, sex (including pregnancy), national origin, ancestry, ethnicity, sexual orientation, gender identity or expression, genetic information, veteran or military status, or any other status protected by applicable federal, state, or local law. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, please contact our Recruiting team at View phone number on click.appcast.io or View email address on click.appcast.io to let us know the nature of your request and your contact information. #J-18808-Ljbffr