Assistant Manager

The Assistant Manager assists the General Manager in executing all aspects of restaurant operations and may be assigned specific areas to manage within the restaurant.

Essential Functions

• Manage entire operation of restaurant during scheduled shifts.
• Maintain critical standards for product and service quality, restaurant cleanliness and sanitation, and speed of service.
• Assist in the execution of the restaurant’s business plan as directed by the General Manager.
• Ensure that all PRIDE systems and routines are incorporated into the day-to-day operations of the restaurant.
• Ensure guest service in all areas meet company standards.
• Respond to customer complaints, taking prompt and appropriate action to resolve problem and ensure customer satisfaction is maintained.
• Accurately complete designated duties such as inventory control, ordering of products, cash control.
• Assist in optimizing profits by controlling product and labor costs.
• Communicate and oversee the execution of product promotions.
• Staff, train and develop hourly employees through hiring, orientations, ongoing feedback, use of training materials, establishment of performance expectations and by conducting performance reviews.
• Prepare hourly employee schedules to meet the staffing requirements for each day part as determined by the General Manager.
• Expected to exercise good judgment in decision-making and reporting issues to the General Manager.
• Perform other duties and responsibilities as requested by the General Manager.

• Must be at least 18 years of age
• High school diploma
• 2 or more years of management experience at a restaurant chain
• Dedication to providing exceptional customer service
• Effective time management and prioritization
• Ability to work a minimum of 50 hours of scheduled time; two closing shifts per week, one being a weekend closing shift.
• Ability to work flexible hours and days to support business hours and needs.