BMW Product Specialist-Laurel BMW of Westmont

The Product Specialist is responsible for delivering comprehensive product information throughout the sales and aftersales processes. Our dealership seeks individuals with creativity to provide “world class” customer-oriented support. We will provide everything else - including the most professional sales and customer-oriented training that is available. The right individual will be a self-starter, with a track record of success in delivering customer satisfaction while maintaining attention to detail.What are the day-to-day responsibilities?Welcoming customers and listening to their needsUsing a consultative selling process to match the best vehicle to the Customer needsCreating a great vehicle delivery experience for the CustomerFollowing up with Customers to ensure satisfactionProspecting through referrals and other creative approachesSetting and achieving targeted sales goalsGaining superior product knowledge to effectively help CustomersTransition Customers to the Service Department to support their ownership experienceProviding an exceptional customer experience to drive loyaltyHow will I know if I am successful?The performance of a Product Specialist is measured by achieving:Targeted unit sales and gross profitTargeted Customer Satisfaction IndexWhat are the requirements for this job?High School diploma or equivalentProven ability to provide an exceptional customer experienceAbility to set and achieve targeted goalsPrior sales experience preferred but not requiredDemonstrated communication and interpersonal skillsOrganization and follow-up skillsExperience and desire to work with technologyValid in-state driver’s license and have and maintain an acceptable, safe driving recordWhat are the opportunities for career growth?Our Associates have many choices for career growth and development after success in a Product Specialist role. Opportunities may include:Sales ManagerFinancial Services ManagerService Advisor$15 - $21 per hourExciting Benefits and Perks Await You:Competitive compensation and 401k matchingEnjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGearAccess amazing deals and discounts through YouDecide, a website with offers from top providers and retailersJoin our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwideAutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world. #J-18808-Ljbffr AutoNation