Outlet Manager

Outlet Manager

The Outlet Manager is responsible for assisting in coordinating, supervising and directing all aspects of Food & Beverage outlet's operations, while maintaining a profitable F&B outlet and high quality products and service levels. He/she is expected to market ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high.

Responsibilities include overseeing all aspects of the daily operation of the outlet, supervising outlet personnel, responding to guest complaints in a timely manner, working with F&B managers and keeping them informed of issues as they arise, keeping immediate supervisor fully informed of all problems or matters requiring his/her attention, assisting in coordinating and monitoring all phases of Loss Prevention in the outlet, preparing and submitting required reports in a timely manner, ensuring preparation of required reports, including (but not limited to) Wage Progress, payroll, revenue, employee Schedules, quarterly action plans, monitoring quality of service in F&B outlet, assisting in menu planning and preparation, ensuring compliance with all local liquor laws, and health and sanitation regulations, ensuring compliance with SOP's in all outlets, ensuring compliance with requisition procedures, being visible on the floor and assisting staff as needed during each meal period, conducting staff performance reviews in accordance with Highgate Hotel standards, ensuring the training of employees on SOP's and technical job tasks, being involved in and/or conducting departmental and hotel training (CARE, One to One), etc., interviewing candidates for front-of-house F&B positions and following standards for hiring approvals, completing tip reporting, understanding, implementing and monitoring corporate promotions in outlet (if applicable), including buffet and three-meal concept standards, and ensuring overall guest satisfaction.

Qualifications include the ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner, being effective at listening to, understanding, and clarifying concerns raised by employees and guests, being able to multitask and prioritize departmental functions to meet deadlines, approaching all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner, attending all hotel required meetings and trainings, participating in M.O.D. coverage as required, maintaining regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel, maintaining high standards of personal appearance and grooming, including wearing nametags, complying with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations, maximizing efforts towards productivity, identifying problem areas and assisting in implementing solutions, being effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary, being able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives, being able to maintain confidentiality of information, performing other duties as requested by management, and maintaining a warm and friendly demeanor at all times.