TeleSitter

City/State: Nyack, New York Department: Float Bargaining Unit: NH- SEIU-1199 Work Shift: Day Work Days: ALTERNATE WEEKENDS, ALTERNATE WORK SCHEDULE, ROTATING SCHEDULE Scheduled Hours: 6:30 AM-3 PM Scheduled Daily Hours: 8.5 HOURS Hours Per Pay Period: 40 Hourly Rate/Range: 21.17-21.83 For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors. Job Summary The Tele-sitter provides continuous observation and surveillance of assigned patients via video-monitoring. Interacts with individual patients while "rounding". Provides verbal redirection to prevent patients from engaging in at risk behaviors and notifying the nursing staff if patient requires assistance. The Tele-sitter carries out various clinical responsibilities as well as documentation of tasks and supports and upholds the Patient Bill of Rights. Essential Functions JOB SPECIFIC COMPETENCIES: Demonstrates the required job specific technical/professional knowledge, skills and abilities Monitors and observes up to 15 patients on one screen at one time and remains alert while on duty Maintains visual observation of patients at all times and communicates effectively using a microphone and headset Communicates with hospital staff and responds quickly to patient and behavioral changes Uses basic computer operation skills Provides assistance to patients while “rounding”, including toileting Collects data and charts observations and activities, reporting pertinent changes in the patient’s condition to the Registered Nurse. Complies with hospital safety regulations, environment of care, risk management, and infection control policies. Assists in maintaining and providing a clean, safe environment. Performs delegated or other specialized functions as educationally prepared. Employee Performance Standards CUSTOMER SERVICE: Demonstrates the ability to create a positive interaction with the customer. Maintains the dignity and confidentiality of the patient; serves as patient advocate. Utilizes positive communication skills when interacting with people of different cultures, values and beliefs. Demonstrates the ability to acknowledge customer concerns and takes corrective action. Demonstrates compliance with identified customer service behaviors. Provides escort to customers when necessary.

PERFORMANCE IMPROVEMENT:

Participates in Department/Hospital-wide activities which improve processes and/or outcomes. Utilizes resources to maintain and improve self development and knowledge. Complies with licensure and/or certification requirements. Participates in annual competency assessment.

BUDGET:

Demonstrates fiscally prudent use of equipment and supplies. Utilizes charge process for supplies/equipment.

PROJECTS/ASSIGNMENTS:

Completes projects/assignments within projected time frames and expectations. Participates in committees and task forces as requested. Performs other duties as assigned within classification. Assists with the orientation process of new PCAs. Mission/Strategic Plan Participates in activities which support the mission of the hospital Hospital-Wide Standards Montefiore Nyack Hospital “We Care” standards include: Working Together Place team success above individual recognition. Be receptive to new ideas and approaches within my workplace. Offer assistance generously without hesitation. Empowerment See projects through to ensure completion. Problem solve with patients, family members, and other employees. Follow up to ensure a resolution. Communication Answer the phone within three rings if possible and identify myself, my department, and ask, “How may I help you”? Use effective verbal and written communication to patients, families, visitors, using the principles of AIDET (Acknowledge, Introduce, Duration, Explanation, Thank You) Use positive communication in my tone of voice, body language, and choice of words. Respond to e-mails in a courteous manner, with-in twenty-four hours. Appearance Maintain a clean, neat, and professional appearance which adheres to the hospital dress code policy. Promote and adhere to Nyack Hospital's guidelines regarding a safe and clean work environment for employees, patients, families and visitors. Responsiveness Respond to patient call lights and ask if I can assist. (No Pass Zone). Respond empathetically. Apologize for delays and concerns. Excellence in Service Anticipate and address my patients’, families and visitors needs. Avoid negativity and exhibit a “can-do” attitude. “Manage up” fellow employees, physicians, departments, and the organization, to increase patient confidence both internally and in the community. Exit elevators to accommodate our patients’ first. Acknowledge people in the hallway by smiling and making eye contact. Help lost guests and new employees by escorting them to their destination. Qualifications High School Required or GED Required Previous experience in a hospital work environment preferred. Previous clinical/direct patient care experience preferred. Computer skills excellent communication skills. BLS within 1 month of hire Required Nursing Assistant Certification preferred. Montefiore Nyack Hospital is an equal employment opportunity employer. Montefiore Nyack Hospital will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law. If you’re a skilled healthcare professional who values teamwork and excellence in patient care, then Montefiore Nyack Hospital could be your perfect match. As part of the Montefiore Health System, we offer the quality of a premier academic medical center and the caring of a community hospital. We’re committed to the health and well-being of Rockland County’s residents and our team members, and offer flexible opportunities for per diem, part-time and full-time employment. Team members benefit from Robust compensation package, including competitive pay, medical benefits, tuition reimbursement and more Outstanding professional staff The clinical excellence of the Montefiore Health System Opportunities for growth through training and continuing education Equal Opportunity Employment Zero tolerance policy for discrimination, harassment and abuse Fair employment practices, including equal treatment in hiring, promotion and compensation WE CARE code of conduct for all team members ust 35 miles from New York City, Rockland County offers friendly communities, natural beauty, outdoor pursuits, convenient shopping and easy access to New York City. While Rockland County has plenty to offer, both the mountains and the beach are within a few hours’ drive. Rockland is an area full of history and has a vibrant arts scene with museums, theaters, music venues, cultural events and festivals. Learn more about cultural events in Rockland County. With over 3,000 acres of parks, Rockland County is a Preserve America Community protecting open spaces and uncluttered skylines. The county offers trails, dog runs, historic landmarks, water activities, golf and horseback trails. Learn more about outdoor activities in Rockland County. One of the top dining areas in the Hudson Valley, Rockland County features award-winning chefs and a growing craft beverage scene. Shopping options range from independent boutiques in quaint downtowns to the Palisades Center mall, a four-level shopping experience. Learn more about dining and shopping in Rockland County. Safe, thriving communities with outstanding schools and healthcare make Rockland County ideal for both professionals and families. Whether you’re growing your family and looking for good schools and family‑friendly neighborhoods or growing your career and looking for higher education opportunities close to home, Rockland County has what you need. #J-18808-Ljbffr 2300 Montefiore Nyack Hospital