IT Systems Administrator

IT Systems Administrator

AmeriPro Roofing, an industry leader in storm restoration, is now hiring an IT Systems Administrator to join our team in our Downers Grove office headquarters. This position is on-site. The IT Systems Administrator will act as the security guard for our system. This hands-on position supports a diverse technology environment, including IT infrastructure, cloud applications, servers and endpoints, networking, physical security systems, audio/visual systems, and end-user support. The Systems Administrator maintains and supports information systems and technology infrastructure; installs configures and troubleshoots hardware and software; responds to technical support requests; and identifies opportunities to improve system performance. As a direct point of contact for end user support, the Systems Administrator is expected to provide responsive and courteous service to users of the system. Successful candidates will also demonstrate strong analytical and problem-solving skills, sound independent judgement, effective communication and customer service skills, and the ability to explain technical concepts to non-technical users and work collaboratively throughout the organization.

Essential Functions:

• Install, configure, modify, maintain, and troubleshoot software, hardware, workstations, servers, telecommunications, and endpoint devices.
• Maintain information systems infrastructure and cloud applications and monitor systems performance to identify and implement improvements.
• Provide frontline and tier-two end user support, including responding to service requests, resolving technical issues and assisting users with technology needs.
• Implement, operate, and support audio/visual equipment, physical security systems, including cameras and access-control technology, and point-of sale terminals.
• Work with users to analyze operational and technology needs and recommend procedures or solutions to enhance operations.
• Identify areas for improvement within IT and contribute to the development and implementation of improved systems, policies, procedures, and service practices.

Compensation & Benefits:

• Base Salary $90,000 / $95,000 (based on experience)
• Full Insurance Benefits, and 401(k) with employer match
• PTO and Company Paid Holidays

Qualification Requirements: Education and Experience: Bachelor's degree in information technology, Computer Science, or a closely related field and four (4) years of IT support experience; or an equivalent combination of education, training, and experience. Knowledge and Skills:

• Networking hardware, configuration, and protocols, including TCP/IP, DNS, and DHCP.
• Knowledge of Microsoft Windows Server and server and endpoint operating systems, and job-related computer applications and technology systems.
• Ability to install, modify, troubleshoot, and support a variety of IT hardware, software, and systems.
• Ability to analyze technology requirements and identify appropriate hardware and software solutions.

Work Schedule: Monday through Friday 7:30 a.m. to 4:00 p.m. Occasional evenings, weekends, or after-hours work required to support system maintenance, technology projects, outages, and other operational needs.