Human Services Program Representative 1

Salary

$67,736.00 - $102,905.00 Annually

Location

Lackawanna County, PA

Job Type

Civil Service Permanent Full-Time

Job Number

CS-2026-51336-41730

Department

Department of Human Services

Division

HS Bur Cmy Srvs

Opening Date

06/09/2026

Closing Date

6/23/2026 11:59 PM Eastern

Job Code

41730

Position Number

50598234

Union

Non-Union

Bargaining Unit

F3

Pay Group

ST08

Bureau / Division Code

00211393

Bureau / Division

Bureau of Community Services

Worksite Address

Scranton State Office Building

Worksite Address

100 Lackawanna Avenue

City

Scranton, Pennsylvania

Zip Code

18503

Contact Name

Elizabeth Bacon

Contact Email

View email address on click.appcast.io

THE POSITION

As a Human Services Program Representative 1 with the Department of Human Services, you will help support services that make a difference in people's daily lives. This position supports programs that help individuals and families access developmental programs. Together, with community partners, you will ensure individuals with intellectual disabilities and autism live an everyday life full of choice and opportunity. This is a rewarding career path for someone who wants to create positive change and strengthen communities across the region!

DESCRIPTION OF WORK

This position supports the quality and compliance of intellectual disability and autism service programs across the Northeast Region. The role ensures that services follow state standards and meet the needs of individuals and families. As a Human Services Program Representative 1, you will perform the following duties:

• Case Reviews: Complete reviews of service records and program activities to ensure compliance with waivers, regulations, and policies
• Program Monitoring: Evaluate the quality of community programs through site visits, interviews, and observation to confirm that consumer needs are met effectively
• Policy Participation: Contribute to policy development by reviewing draft bulletins, joining focus groups, and engaging in committee work
• Incident Oversight: Review incident reports, address complaints, and support regional duties while serving as Duty Officer on a rotating basis
• Workgroup Engagement: Coordinate, facilitate, or participate in assigned projects, committees, or statewide initiatives
• Technical Guidance: Act as a subject matter expert to provide direction and assistance to regional staff and partner agencies

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:30 AM to 4:30 PM, Monday - Friday, with a 30-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time, up to 3 days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Scranton. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Three years of professional experience developing, implementing, or evaluating a human service program, and a bachelor's degree; or
• An equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date . Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.