Assistant Property Manager (Level I)

Job Description

Job Description

GENERAL STATEMENT OF DUTIES: The Assistant Property Manager (Level I and Level II) assists in the supervision of the daily operations and functions of Low-Income Housing Tax Credit (LIHTC) and other housing owned and/or managed by the Authority. Assists in the rental program and performs annual interviews and in-home inspections. Immediate supervision is received from the Property Manager. EXAMPLES OF WORK: (Illustrative Only) Conducts all initial, annual and interim recertification’s in a timely and accurate manner. Monitors resident rent accounts and performs resident counseling sessions and may recommend legal action for delinquent or nonpayment of rent. Makes periodic inspections of grounds, buildings and resident living conditions and recommends appropriate action to correct deficiencies observed. Ensures full occupancy of dwelling units and effects the timely coordination of apartment turnovers to minimize losses in rental income. Assists in the issuance of leases, conducts move-in orientations, lease reviews and the housing of new residents. Enforces lease provisions and other policies regarding property operations and makes recommendations regarding lease cancellations. Ensures the prompt payment of rent and other charges, monitors delinquent accounts and conducts follow-up collection conferences. May attend Court regarding restitution of property damage, Unlawful Detainers and Debt Warrants related to delinquency in payment, monitors evictions and processes other necessary legal action against residents. Ensures that timely resident transfers are performed and assures compliance with the Department of Housing and Urban Development (HUD) occupancy standards. Performs quality assurance and control checks on resident files, including move-ins, move-outs, recertifications, interims; maintenance emergency and non-emergency work orders; contractor inspections and all other related paper work, including submittal of HUD documents to the Public Housing Information Center (PIC). Monitors the monthly apartment inspection schedule, housekeeping problems and conducts follow-up inspections. Follow-up with resident and/or maintenance staff to ensure work orders was completed. Investigates and seeks to resolve resident complaints; maintaining records and data concerning neighborhood disturbances, narcotics, housekeeping problems, liability issues, etc. Maintains and updates office records and resident files. May attend various meetings, conferences and assists in operations of Resident Councils when requested to do so by council members. Responds to after-hour emergency situations that might require assistance from management. Answers the telephone and greets residents, visitors, and employees. Handles and routes office mail. Prepares reports and written correspondence and typewrites, as required. Observes all safety rules and regulations. Job duties, responsibilities, specifications, and other job aspects may be changed as needed; performs other duties as assigned. REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: Working knowledge of current management and all applicable federal, state, and local regulations of public housing and occupancy practices, techniques, policies and philosophies, especially as related to subsidized housing under HUD and Low-Income Housing Tax Credits (LIHTC). Comprehensive knowledge of tax credit management concepts. Working knowledge of social and community service programs. Knowledge of good office procedures with excellent administrative aptitude. Excellent verbal and written communication skills are essential. Ability to make routine mathematical calculations accurately. Computer literacy required in the use of a personal computer and electronic communications. Must possess human relations skills necessary to maintain effective working relationships with residents and staff. SPECIAL REQUIREMENTS: Ability to obtain certification for a Property Manager within 12-months of employment and Housing Credit Certified Professional Certification within two (2) years of employment. Ability to multi-task; must be detailed oriented in performing and coordinating work activities. Conducts or oversees the inventory of all property. Ability to perform unit inspections in inclement weather. Must be generally available for occasional after-hours and weekend activities. In the event of emergencies, must be accessible, preferably by telephone, by pager or other effective means. Ability to work independently; exercise good judgment and make sound decisions. Promotes a positive image of the Authority by establishing and maintaining to the greatest extent possible a viable and positive working relationship with residents, co-workers, local agencies and all appropriate agencies of the City with which the Authority may come into contact.

PHYSICAL REQUIREMENTS Ability to physically access apartments. Ability to stoop, kneel, bend, and walk the grounds of the assigned development(s)Sufficient manual dexterity to allow operation of a variety of automated office machines, i.e. computer keyboard, copy machine, printer, fax machine, telephone, typewriter, calculator, etc. Ability to move, carry and/or operate objects and materials such as office supplies, files, computer printouts, reports, etc. Must be insurable by the Authority’s automobile insurance carrier and possess and maintain a valid driver's license issued by the Commonwealth of Virginia throughout duration of employment. ACCEPTABLE EXPERIENCE AND TRAINING: Graduation from a college or university of recognized standing in Business Administration, Social Sciences or a related field. Proven property management experience or any equivalent combination of training, education, and experience necessary to obtain the required knowledge, skills, and abilities may be substituted in lieu of a college degree. Excellent verbal and written communication skills and computer literacy are essential.