User Experience Researcher - Partnership Division

Summary The partnership division at FNBO has decades of experience building consumer lending offerings and partnership programs. This role supports the collection of key inputs into new product testing and product owner roadmaps, leveraging internal and external data to identify trends in consumer preferences and market changes. About This Role This position is part of the new product development team, responsible for collecting, analyzing, and summarizing data to inform new product creation and improve existing products. Key Responsibilities Research Strategy Design & Data Collection Lead efforts with key stakeholders to create survey instruments, interview protocols, and focus group frameworks aligned to effective customer insight outcomes. Establish methodologies for collecting both qualitative and quantitative customer data. Data Analysis & Insight Generation Use data to understand user needs and behaviors. Collect and analyze customer data from surveys, sales data, customer service records, social media, and market research reports. Develop data‑driven recommendations for product improvements and new features. Summarize findings with clear and actionable insights. Stakeholder Consultation Advise product teams on optimal data collection approaches. Contribute to product roadmaps and strategic planning. Recommend appropriate research methodologies based on specific product questions. Provide guidance on interpreting customer feedback. Provide insights to inform product development decisions. Reporting & Communication Collaborate and provide reporting and insights to product owners, engineers, and other stakeholders. Develop, produce, and improve recurring reports for the new products team. Present findings through clear and compelling reports and presentations. Drive adoption of proper data dashboards and insights through automation and reporting. Product Performance Assessment Evaluate performance of existing products and features. Identify areas where products are succeeding or falling short. Measure the impact of product changes and improvements. Market Research and Analysis Conduct market research to understand the competitive landscape and customer preferences. Analyze market data to identify opportunities and threats. Stay up‑to‑date on industry trends and best practices. The Ideal Candidate for This Role Required: Bachelor's Degree or equivalent experience; 5+ years in a customer insight analyst, user research, or product analyst role; experience with survey design and qualitative research methodologies; strong statistical analysis skills with ability to translate complex data into actionable insights; experience with data visualization tools (Tableau, Power BI, or similar); excellent written and verbal communication skills, and ability to present technical findings to non‑technical audiences. Desired: 3+ years experience in the consumer lending industry; expertise in Qualtrics and other reporting tools. Unrestricted work authorization and no requirement for future sponsorship. Success Metrics Help drive capture of the right data sources to enable feedback on product tests. Use customer satisfaction surveys and Net Promoter Scores (NPS) to gauge the impact of user research on customer experiences and overall sentiment. Embed customer validation in the design of products and experiences throughout the division. Compensation Base pay range: $81,662.00 – $134,741.00. Final compensation may vary based on experience, education, and skill level. Work Environment This position is open to remote candidates and may require onsite presence three (3) days a week for those residing within 30 miles of the primary posted location. Remote work is supported for candidates located beyond that radius. Benefits Overview Medical, Dental, Vision insurance 401(k) with matching contributions Time Off programs Health Savings Account (HSA)/Dependent Care Employee Banking Growth Opportunities Tuition Assistance Short‑Term/Long‑Term Disability Insurance Equal Opportunity & Belonging FNBO is an Equal Opportunity Employer for all employees and applicants and makes employment decisions without regard to status or identity. FNBO follows federal law regarding the use of marijuana for non‑California applicants, is an active Veterans/Disability Employer, and complies with all relevant employment laws. #J-18808-Ljbffr