Service Manager

Job Overview As a Service Manager at United Rentals, you will lead a major maintenance enterprise within the Power/HVAC Division, overseeing the maintenance and repair of specialty rental equipment and support assets, and partnering with the Branch Manager to build a profitable location. Responsibilities Supervise preventive maintenance, troubleshooting, and repair of equipment including Silent Diesel Generators, air‑cooled chillers, rental industry air‑conditioners, desiccant dehumidifiers, negative air machines, electrical distribution, and load banks. Motivate, coach and train technicians to exceed time & quality standards and comply with standard repair and maintenance processes. Ensure safety policies and procedures are followed at all times. Build strong customer relationships through high‑quality and timely customer service. Apply United Rentals policies to maximize productivity while maintaining a safe work environment. Manage shop operating expenses. Lead, plan, measure, and continuously improve all service and maintenance performance metrics. Meet regularly with Branch Managers to report problems and discuss solutions. Carry out other duties as assigned. Qualifications High school diploma or equivalent. 3‑5 years of operations and shop management experience with background in repairing and maintaining the listed equipment. Intermediate to advanced diagnostic and repair skills for mechanical, hydraulic, diesel, pneumatic and other systems. Advanced knowledge of heavy equipment, manufacturers’ warranty process, and work order/time spent accounting process. Experience on diesel, hydraulic, and electrical systems that allows for independent assessment and diagnosis in most situations. Valid driver’s license with acceptable driving record. Strong motivational and leadership skills. Excellent customer service skills. Strong knowledge of maintenance accounting and P/L. Basic computer skills (Excel). Benefits Paid parental leave. United Compassion Fund. Employee discount program. Career development & promotion opportunities. Additional vacation buy‑up program (US only). Early wage access through Payactiv (US hourly only). Paid sick leave. Inclusive and welcoming culture. Comprehensive U.S. benefit offerings; Canadian benefits available. Compensation Compensation Range: $80,665.00 - $120,995.00 Safety This position is deemed Safety Sensitive for purposes of United Rentals’ policies and procedures. Equal Opportunity Statement United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email View email address on click.appcast.io for assistance. #J-18808-Ljbffr