Manager, Technical Product Support - EHR Interoperability

Fusion HCR is hiring! Stable, 2 year contract opportunity in sunny Tallahassee, FL with a government agency for an Manager, Technical Product Support – EHR Interoperability Overview We are seeking an experienced Manager, Technical Product Support to lead interoperability efforts between Electronic Health Record (EHR) systems and the Florida SHOTS Immunization Information System (IIS). This role is highly technical and client-facing, focused on EHR integrations, HL7 messaging, vendor coordination, and data quality management across healthcare organizations. The ideal candidate brings a strong blend of technical expertise, leadership, and healthcare domain knowledge . Minimum Qualifications Bachelor’s degree (or technical equivalent) with 7+ years of experience in: EHR systems Network administration Technical management Experience supporting multiple healthcare customer types (clinics, hospitals, physician offices, etc.) Strong understanding of: Florida IIS (Florida SHOTS) data upload requirements EHR system implementation in healthcare environments Deep knowledge of: HL7 messaging standards (VXU, QBP) SOAP web services and message formats Experience with: Vendor web service connections and testing (VXU/QBP messages) Troubleshooting EHR interfaces and data exchange issues Familiarity with: Immunization documentation workflows in EHR systems Vaccine inventory setup and management Working knowledge of: CDC vaccine codes and manufacturer codes (and ongoing updates) Ability to manage multiple projects and stakeholders simultaneously Excellent written and verbal communication skills Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) Key Responsibilities EHR Integration & Technical Leadership Lead and manage technical interfaces between EHR systems and Florida SHOTS Oversee: Interface specifications Data mapping Testing and validation processes Troubleshoot message failures and connectivity issues with EHR and third‑party vendors Support implementation and optimization of EHR integrations across healthcare organizations Vendor & Stakeholder Collaboration Serve as the primary technical liaison for: EHR vendors Third‑party transport vendors Healthcare organizations Conduct technical meetings to resolve: HL7 message issues Interface failures Data transmission errors Training & Support Provide technical training and troubleshooting support to: Healthcare providers Medical software companies Guide organizations on: Proper immunization documentation within EHRs Vaccine inventory setup and management Data Quality & System Oversight Perform routine audits of data quality and connectivity Identify and resolve: Data inconsistencies Duplicate accounts Interface errors Maintain and monitor system connectivity across all participating sites Team Collaboration & Reporting Partner with: Interoperability Team Field Trainers Department Immunization staff Participate in: Weekly operational meetings Monthly stakeholder updates Provide ongoing communication via: Reports Emails Calls Documentation & Continuous Improvement Assist in updating Florida SHOTS technical specifications Support system enhancements and evolving interoperability standards Stay current on industry standards, CDC updates, and emerging technologies Additional Responsibilities Support consolidation requests and VFC PIN transfers as needed Attend industry events, conferences, and trade shows to stay current on EHR and interoperability advancements Data Security & Compliance Ensure full compliance with data security and confidentiality policies Adhere to all applicable standards when handling sensitive healthcare data What Success Looks Like Seamless EHR-to-IIS integrations with minimal data errors Strong vendor relationships and efficient issue resolution High data quality and system reliability across all participating organizations Proactive communication and clear technical leadership #J-18808-Ljbffr