Loan Processor

Role Description

The Loan Processor | Wholesale duties include document collection, verification, analysis, and the corresponding data entry. These duties include heavy interaction with vendors, internal customers, and external customers, along with providing status updates and escalating issues to ensure the needs of our borrowers are met.

• Represents the organization to internal and external customers, vendors, members of state and regional government entities, and other organizations well by providing exceptional communication skills, both written and oral.
• Ensures you meet daily, weekly, and monthly internally specified requirements surrounding successful new file welcome contacts, closings, funding, and most importantly, customer satisfaction.
• Works as a team with sales, underwriting, closing, funding, and management to ensure the loans in your pipeline are being processed with attention to detail, accuracy, and within compliance of corporate policies and RESPA.
• Finds solutions to challenging scenarios or loan conditions with the ability to find creative and acceptable solutions for restructuring loans, in addition to explaining conditions to borrowers and loan originators alike.
• Addresses, resolves, and responds to any consumer or Broker Partner concerns related to the processing of the loan or consumer experience as it relates to the underwriting approval and surrounding requirements while providing exceptional customer service.
• Ensures exceptional customer service by maintaining thorough knowledge of lending programs, policies, procedures, and regulatory requirements, demonstrating a commitment to professional ethics, complying with all Federal and State compliance policies, and adhering to HMDA requirements.
• Develops effective professional partnerships with all colleagues.
• Processes documents in an accurate and timely manner to ensure proper audit procedures are followed.

Qualifications

• High school diploma or GED is required.
• Minimum 5 years loan processing experience.
• Familiarity with mortgage process and mortgage documents.
• Ability to adapt well to change.
• Exceptional computer skills.
• Demonstrate responsibilities for multi-faceted direction and planning; must be a fast-paced individual.
• Excellent verbal and written communication skills.
• Excellent analytical and organizational skills.
• Detail-oriented.
• Ability to take direction and comprehend training.
• Ability to work closely within a team structure.
• Working knowledge of Google Applications, specifically GMail, Google Docs, and Google Sheets, is a plus.
• Solid Knowledge of RESPA, FHLMC, FNMA, FHA, and VA program guidelines.

Benefits

• Strength, Stability, and Vision.
• Great compensation package.
• Opportunity for career growth.
• A commitment to be a relevant market leader - we are aiming for the top!
• Octane, our engineered proprietary technology that is transforming the mortgage industry.
• An empowered culture where your ideas are important and your voice matters.
• Great benefits package and 401K w/ 50% match up to a maximum employee contribution of 5%- Beginning the 1st of the month following 30-days of employment.