Clerical Assistant 2 - D2A2

Clerical Assistant 2

Nestled in the scenic foothills of western Pennsylvania, Indiana University of Pennsylvania (IUP) offers more than a place to workit offers a vibrant campus community where innovation, collaboration, and natural beauty come together. Our picturesque campus features tree-lined walkways, historic architecture, and welcoming green spaces that create an inspiring environment for learning, working, and connecting.

At IUP, employees are part of a supportive and engaged community dedicated to student success, academic excellence, and meaningful impact. Located in the charming college town of Indiana, Pennsylvaniajust over an hour from Pittsburghour campus combines small-town warmth with access to the cultural, professional, and recreational opportunities of a major metropolitan area.

Whether enjoying a walk across the Oak Grove, collaborating with colleagues in dynamic academic spaces, or engaging in the many cultural and community events hosted throughout the year, IUP offers an exceptional place to build a career and make a difference.

Position Summary & Description

The Clerical Assistant 2 provides comprehensive administrative and clerical support for Disability Access and Advising (D2A2), contributing to the delivery of accessible and student-centered services. Responsibilities include processing, maintaining, and managing confidential disability, medical, health, and psychological documentation, as well as supporting departmental operations and direct service functions. Reporting to the Director, this position works collaboratively with D2A2 faculty and staff to promote efficient service delivery and support student success. Review the PA Specifications for this Job Title. The above duties are normal for this position. The omission of specific statements of duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

Essential duties include:

• Providing professional customer service and front-office support by responding to in-person, telephone, email, and written inquiries, assessing needs, and connecting students, parents, faculty, staff, and visitors with appropriate resources and services.
• Coordinating client intake, registration, and accommodation processes, including the receipt, tracking, and maintenance of disability, medical, psychological, and psychoeducational documentation in compliance with university policy and applicable confidentiality requirements.
• Administering and supporting accommodation-related services, including accommodation plan distribution, accommodated testing, note-taking services, alternate text services, and adaptive equipment programs.
• Maintaining, retrieving, archiving, and securely managing confidential student records and documentation, ensuring accuracy, compliance, and appropriate records retention practices.
• Preparing and distributing correspondence, reports, accommodation notifications, student communications, and other departmental materials.
• Performing data entry, records tracking, database maintenance, and reporting functions to support departmental operations, assessment, and decision-making.
• Supervising student employees, including scheduling, training, onboarding, payroll processing, and compliance with departmental and university policies.
• Coordinating office operations, scheduling, meetings, events, and accessibility-related activities; assisting with departmental facilities and maintenance requests.
• Processing financial and administrative transactions, including purchase orders, contracts, invoices, equipment charges, budget tracking, and reimbursement requests.
• Assisting with website updates, publications, process improvements, special projects, and other administrative duties in support of Disability Access and Advising services.
• Performing other related duties as assigned.

Work schedule: Monday through Friday 8:00 AM to 4:30 PM

Position Qualifications

Minimum experience and training: Six months as a Clerical Assistant 1 (Commonwealth Title) OR Graduation from high school OR An equivalent combination of experience and training.

IUP is an equal opportunity employer and is committed to fostering an inclusive and welcoming workplace. We do not discriminate in employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.

In accordance with the Americans with Disabilities Act, applicants and employees with disabilities may request reasonable accommodations to participate in the application or interview process or to perform the essential functions of a position.

Employment decisions are made based on qualifications, merit, and business needs, consistent with the principles of Equal Employment Opportunity.

Applicants who require an accommodation during the recruitment process are encouraged to contact View email address on click.appcast.io.

All offers of employment are contingent upon verification of earned degrees through the receipt of official transcripts, confirmation of work eligibility, and satisfactory completion of background checks.