Branch Installation Manager - Virginia Beach, VA

Position Purpose The Branch Installation Manager HDE-HDI (BIM) is responsible for managing installation operations for two independent businesses and their respective job flow processes. The installed products for Home Depot Exteriors (HDE) involve windows and exterior doors, while the installed products for Home Depot Interiors (HDI) involve cabinet refacing, countertops, backsplash, home organization (e.g., closet & garage), and bath acrylic liners. Each business requires management of different job flow process methods; HDI operates in a decentralized job management model and HDE operates in a centralized model. The BIM also manages the warehouse and field installation teams, including assistant install managers in HDI and installation service managers in HDE with different job duties tied to their respective business. Direct report team duties include job site pre‑installation inspections, job in‑process site audits, post‑install services, sourcing 3‑rd‑party installers, 3‑rd‑party installer compliance, and 3‑rd‑party installer line reviews. Accountabilities include meeting or exceeding installed revenue targets, customer satisfaction install targets, margin, cycle time, backlog conversion, and leading through the THD values to ensure the branch is operating as an engaged team supporting our customers. Key Responsibilities 30% – Drives Results: Drives results through standardized processes that create a strong customer experience, efficient job management practices, sourcing and onboarding skilled 3‑rd‑party labor crews, resolving customer install concerns, and leading an associate install team to meet their installed revenue targets. Responsible for delivering on job management and operational efficiencies to support install targets and meet or exceed customer experience targets as measured by VOC. Partners with teams in the HDE Branch Support Center (BSC) on service and warranty tasks. 40% – Performance Standards: Responsible for meeting or exceeding performance standards related to gross margin, EBIT, install labor rates, installed revenue, installation cycle time, iVOC, customer care complaint rates, targets, timely post‑sale project measurements, concessions, and open services. Optimizes diverse talent through a demonstrated commitment to equal employment opportunity. 30% – Team Management: Manages a team of District Installation Managers in HDE, District Installation Managers in HDI, Warehouse associates in HDE‑HDI, Install Coordinators HDI, Area Install Managers in HDE‑HDI, and Install Coordinators in HDE. Responsible for hiring, training, coaching/mentoring, performance management, and termination actions. Ensures site and warehouse safety standards comply with THD, state, and federal regulations. Direct Manager / Direct Reports Position reports to Field Director of Services. Position has 5+ direct reports. Travel Requirements Typically requires overnight travel less than 5% of the time. Physical Requirements Most of the time is spent sitting in the same position or standing/walking; some requirement to lift or handle material or equipment of moderate weight (8‑20 pounds). Working Conditions Typically a comfortable environment but with regular exposure to temperature extremes, moving machinery, loud noise, and fumes that may cause noticeable discomfort or a moderate risk of accident or illness. Minimum Qualifications Must be eighteen years of age or older. Must be legally permitted to work in the United States. Preferred Qualifications Working knowledge of Tableau. Demonstrated ability to collaborate and work effectively with cross‑functional teams. Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers. Experience in a retail environment, home improvement industry, or general construction industry. Prior experience working with subcontractors. Minimum Education Knowledge, skills, and abilities typically acquired through completion of a high school diploma and/or GED. Preferred Education No additional education. Minimum Years of Work Experience 7 years. Preferred Years of Work Experience No additional years of experience required. Minimum Leadership Experience 4+ years of previous leadership experience. Preferred Leadership Experience 5+ years of previous leadership experience. Certifications None. Competencies Business Insights Drives Vision and Purpose Builds Effective Teams Plans and Aligns Communicates Effectively Customer Focus Drives Results Manages Conflict #J-18808-Ljbffr The Home Depot