Director, Retail Energy Supply & Risk Management

Job Title: Director, Retail Energy Supply & Risk Management

Employer: Santanna Energy Services

Department: Energy Operations

Reports To: President

Job Summary: Santanna Energy Services is seeking a Director of Retail Energy Supply & Risk Management to lead risk management, load forecasting, retail pricing, market settlements, and emerging energy analytics. The role owns the company’s risk policy and reporting framework, leads forecasting and pricing teams, and provides hands-on analysis for complex, high-priority issues. The ideal candidate has substantial experience managing risk and analytics for gas and/or electric supply portfolios , preferably within a competitive retail energy supplier, energy marketer, utility, or similar energy business, with strong PJM, utility settlement, analytical, and business expertise .

Core Focus Areas

• Retail electricity and/or natural gas supply
• Risk policy, governance, reporting, and executive decision support
• Gross Margin at Risk (GMaR), scenario modeling, stress testing, and portfolio exposure
• Load forecasting leadership, performance measurement, and improvement
• Retail pricing analytics, model-input governance, and risk-based pricing
• PJM market design, wholesale and utility settlements, and billing determinants
• Analytical support for batteries, VPPs, DERs, and other emerging business models
• Team leadership combined with selective hands-on analysis

Risk Management, Governance & Reporting

• Own the company risk policy, recommending changes to limits, controls, governance, and reporting.
• Own and lead portfolio risk reporting for senior leadership, including Gross Margin at Risk (GMaR) , scenarios, stress tests, and sensitivities.
• Evaluate portfolio exposure to weather, load variability, customer attrition, market prices, basis, capacity, ancillary costs, utility reconciliation, product structure, and other material risk factors.
• Translate analysis into clear risks, alternatives, and recommendations for executives.
• Ensure risk frameworks evolve with new markets, products, and business models.

Load Forecasting

• Lead the load forecasting team, setting priorities, performance standards, and development goals.
• Drive accountability for forecast accuracy, bias, timeliness, model stability, and financial impact.
• Ensure forecasts incorporate weather, customer growth, usage, attrition, product mix, load profiles, smart-meter data, and settlement practices.
• Maintain a pipeline of forecasting improvements and personally perform targeted analysis when appropriate.

Retail Pricing

• Lead the retail pricing team and establish standards for model quality, documentation, inputs, and controls.
• Govern pricing inputs, validation, refresh schedules, source documentation, and exceptions.
• Recommend risk-based pricing adjustments based on market conditions, forecast uncertainty, settlement methods, customer characteristics, and cost drivers.
• Ensure pricing reflects wholesale costs, utility settlements, capacity, transmission, losses, load shape, and customer usage.
• Partner with the President and VP of Finance to provide analytical insights and recommendations, while the VP retains ownership of overall product economics and margin assumptions
• Support analysis of new products, customer segments, and market-entry opportunities

PJM & Utility Settlements

• Serve as a subject matter expert on PJM market design, wholesale settlements, utility settlements, and customer billing determinants.
• Maintain strong knowledge of PJM energy and capacity markets, including the Base Residual Auction, PLC, and NSPL methodologies.
• Understand utility load-profile settlement, reconciliation, interval settlement, and smart-meter billing.
• Research complex market and utility issues using primary sources and subject matter experts and document conclusions for business use.
• Assess how market rules, tariffs, settlement methods, capacity obligations, and data availability affect pricing, risk, products, and customer economics.
• Maintain awareness of relevant PUC activity; regulatory compliance is outside the role's ownership.

Strategic & Emerging Business Models

• Provide analytical support for retail batteries, virtual power plants, distributed energy resources, and other emerging models.
• Test business-model assumptions involving load, smart-meter data, capacity and transmission tags, settlement timing, costs, revenues, risk, and operations.
• Validate proposed models against PJM and utility settlement structures.

Leadership & Execution

• Lead a small team primarily focused on forecasting and pricing.
• Turn broad business questions into structured analytical work, delegate effectively, and maintain a prioritized pipeline of high-value projects.
• Perform targeted ad hoc analysis when faster or more effective than delegation.
• Improve team capability, accountability, documentation, and repeatable processes.
• Communicate technical findings clearly to executive, finance, commercial, and operational audiences.

Cross-Functional Partnership

• Partner with the President, Manager of Energy Operations, Finance, Sales, Marketing, , Legal, and other stakeholders to ensure risk and settlement considerations are reflected in business decisions.
• Coordinate with Energy Operations on procurement, scheduling, and market-execution issues.
• Develop productive relationships with PJM, utilities, consultants, vendors, and other market experts as needed to resolve complex analytical or settlement questions.

Required Background

• Significant experience in retail energy, energy supply, energy marketing, wholesale energy, or utility operations, with direct exposure to retail electric and/or natural gas portfolios.
• Demonstrated experience managing or analyzing supply-side risk across electric and/or natural gas portfolios.
• Experience with retail energy portfolio economics, pricing, forecasting, procurement, settlements, and margin/risk management.
• Strong understanding of PJM energy and capacity markets, including PLC, NSPL, and Base Residual Auction concepts.
• Experience with utility settlements, including load profiles, interval/smart-meter data, reconciliation, and billing determinants.
• Experience with GMaR or comparable portfolio risk frameworks, including scenario analysis, stress testing, sensitivities, and exposure analysis.
• Ability to connect load forecasting, market conditions, customer behavior, and settlement mechanics to portfolio exposure, pricing, and financial outcomes.
• Strong understanding of the retail energy business and the interaction among wholesale costs, utility settlements, customer usage, pricing, products, and risk.
• Experience researching and resolving complex market, settlement, tariff, or utility issues using primary sources and subject-matter expertise.
• Experience supporting or evaluating emerging retail energy models, such as batteries, VPPs, DERs, or other innovative energy products, is preferred.

Qualifications

• Bachelor's degree in mathematics, statistics, economics, engineering, quantitative finance, business, energy, or related field; advanced degree preferred.
• Typically 10+ years of relevant experience in retail energy risk, portfolio analytics, load forecasting, pricing, PJM markets, utility settlements, or related areas.
• Experience leading analysts or small technical teams and managing priorities and performance.
• Ability to work directly with models and data while also directing deeper staff analysis.
• Strong Excel skills; SQL, Python, VBA, BI tools, or similar experience preferred.
• Excellent communication skills and ability to translate technical analysis into business recommendations.

Competencies

• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Physical Demands and Work Environment (Remote)

• Fully remote role ( only in FL, IL, IN, KS, MN, MS, OH, OK, PA, TX, WI) .
• The employee is responsible for maintaining a home work environment that is safe, ergonomically appropriate, and conducive to productive work, including minimal noise and adequate internet connectivity.
• The role requires extended periods of sitting and working at a computer.
• Continual use of hands and fingers for keyboarding, mouse operation, and other computer-related tasks.
• Continual ability to communicate effectively, including speaking and hearing, during virtual meetings and phone calls.
• Specific vision abilities required include close vision, distance vision, and the ability to adjust focus while working on a computer or digital devices.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.