Customer Service Support Specialist

Location: Columbus, OH (onsite Wednesdays/Thursdays)

Duration: 6 month contract to hire

Compensation: $22.12/hr

The Team:

The Operations team is the fastest growing team in the org and we're seeking Operations Associates to support our Onboarding organization. In this flexible role, you will support the operations of one or more of our core business verticals based on the needs of our business. We're seeking an Operations Associate to join us on the ground level. Our Operations Associates will be an integral part of our Ops organization. The role requires excellent communication skills, strong analytical and problem-solving abilities and a passion for high-quality customer service.

How you’ll make an impact:

• Support various operational workflows related to loan processing.

• Manage and prioritize a personal pipeline of loan files, ensuring accuracy, completeness, and timely movement through the process.

• Review applicant-submitted information and documentation, identify gaps or inconsistencies, and follow up as needed.

• Maintain clear, detailed notes in systems such as Product and Salesforce to ensure visibility across the team.

• Collaborate with teammates across Pods, Quality, and Training to identify opportunities to improve workflows and borrower experience.

• Adapt to changing business needs by taking on new responsibilities and workflows as the team scales.

REQUIRED SKILLS AND EXPERIENCE

• 1+ years of experience in loan processing or loan officer roles at a Financial Institution or Mortgage company directly supporting customers

• Proven experience handling difficult or complex customer communications both verbally and in writing, including the ability to generate succinct timelines and escalation details

• Experience reviewing various tax forms and schedules, financial statements, credit reports, and general lending concepts

• Strong understanding of the personal loan process, from application through closing

• High School Diploma or GED