Customer Care Advocate (New Graduates)

divh2Customer Care Advocate/h2pReady to build your career? Join our team of Advocates working in person at our Tempe headquarters! As the voice of Carvana, youll be revolutionizing the car-buying journey by making the process of buying and/or selling a car simple, seamless, and unforgettable./ppYour Launchpad to a Carvana Career: We believe in a Careers Not Jobs philosophy. Customer Care is our ultimate training groundstrong performance opens the door to frequent pay increases and exclusive internal opportunities across Leadership, Strategy Analytics, AI Support, Product, and People Operations. 90% of our leaders were promoted from within - and we cant wait to see where this opportunity takes you!/ppThe Human Touch, Powered by AI: We are integrating AI into everything we do. You will work alongside an AI co-pilot that handles the administrative busywork (like drafting call notes and summarizing previous cases). By letting AI do the heavy lifting, you can focus entirely on what matters most: building genuine human connections./ppFast-Track Your Earnings! Your compensation grows as quickly as your skills do. We start this role at a competitive $20/hr, but by consistently hitting your performance goals, your pay scales up fast:/pulliDay 1: $20/hr/liliMonth 4: $21/hr/liliMonth 6: $22/hr/liliOngoing: After 6 months, you unlock our Careers Not Jobs program, making you eligible for an additional $0.50 increase every 90 days./li/ulpStay on track, and youll be earning $24+/hr by your one-year work anniversary!/ppAbout the Role: This is a full-time, hourly role with an assigned schedule (typically 3845 hours per week). The role includes regular weekend and potential holiday shifts, along with overtime opportunities based on business needs./ppIn this role, you will:/pulliCreate exceptional experiences by building genuine relationships with customers, guiding them through their car-buying or selling journey with empathy and expertise (via inbound and outbound calls)./liliAdapt and thrive in a fast-paced environment where new products and innovations keep us ahead of the competition. Staying current with evolving technology and product updates is a core part of the day-to-day./liliProblem-solve with a purpose, using your critical thinking skills alongside AI technology to actively listen to customer needs and find effective solutions in real-time./liliDrive efficiency and accuracy by reviewing and verifying sensitive customer documentation (via casework) with the swiftness of a ninja./liliDelivering high-quality interactions worthy of our moms is non-negotiable. Our always-on AI coach supports every customer interaction with real-time feedback and coaching, helping you continuously improve your professional communication./liliOther duties as assigned./li/ulpWhat You Bring:/pulliExperience: A Bachelors degree and a passion for customer service/liliTech-savviness: Ability to navigate multiple systems like a pro, learn new tools with ease, and troubleshoot effectively./liliResilience Critical Thinking: You have a high capacity for learning, can adapt quickly to rapid change, and make thoughtful, caring decisions that support customers throughout their car-buying journey./liliYou enjoy servicing customers over the phone, and have a strong attention to detail while handling casework./liliAbility to read, write, speak, and understand English/li/ulpInvesting in You: Benefits Perks/ppAt Carvana, we know when our people thrive, we all win. Thats why weve built a Total Rewards package that goes beyond the basicsdesigned to support your growth, your well-being, and your success every step of the way./ppFinancial Well-being:/pulliTuition reimbursement for those pursuing a bachelors degree and a student loan repayment program for those who already have one/lili401(k) retirement plan with Carvana matching contributions/liliOpportunity for overtime based on business need/liliEmployee Stock Purchase Plan and Carvana Shares annual grant program, allowing you to become a Carvana shareholder/li/ulpHealth Wellness:/pulli100% company-paid healthcare premiums for comprehensive medical coverage/liliDental and vision benefits to care for your overall health/liliWellness programs focused on supporting your mental, physical, and financial health/liliPet care savings program because we know your furry friends are family too!/li/ulpWork-Life Balance:/pulliGenerous paid time off starting with 13 days in your first year, increasing to 20 days in year two and beyond/lili9 company-paid holidays, including your birthday, because we celebrate you!/li/ulpAnd more!/ppLegal stuff/ppThis job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice./ppCarvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories./ppHiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship./ppOf course, well make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs./p/div