Customer Service Advocate

Job Description

Job Description

Now hiring for a 1/19/27 start date!

The starting rate for this role is $20.50 per hour

Interested applicants must be willing and able to work onsite full time in our Melbourne, FL office. 

The Mission

At Christian Care Ministry, we strive to follow the early church example that we see in the book of Acts in the Bible, that modeled Christians helping one another and sharing in one another’s burdens. Through the use of Medi-Share®, a healthcare sharing ministry for Christians, we look to live out that early church example. To that end, our Mission Statement is as follows: Connecting people to a Christ-centered community wellness experience based on faith, prayer, and personal responsibility.

The Team

Everyone at Christian Care Ministry is in agreement with our Statement of Faith, which outlines our core beliefs. Although we aren’t perfect people, we are serving our perfect God and our Members to the best of our ability.

The Job

Summary 

Christian Care Ministry’s Customer Service Advocates are a primary resource for our Medi-Share program members and medical service providers who may have questions or concerns related to the membership guidelines, the status of a medical bill, general provisions of the program, technical support, paying their monthly share amounts, and so much more. They are the "voice of Medi-Share" as the primary point of contact for all customer service needs.

The Fellowship of the Believers

Based on James 5:13-16, every staff member will be expected to participate and/or lead prayer with internal and external customers when appropriate.  (Because this will take place during the workday, these opportunities are included in the calculation of hours worked). 

Essential Duties and Responsibilities

• Present accurate, complete, and sometimes sensitive or difficult-to-hear information to the caller with tact and grace
• Document call notes accurately and according to procedure in appropriate systems
• Troubleshoot and resolve issues with members and/or providers
• Work with a high sense of urgency with all medical service providers and/or program members
• Show compassion, empathy and understanding to customers and/or providers in need
• Meet monthly service objectives as outlined by management
• Embrace any additional training, development, or special assignments with optimism
• Adhere to company rules and policies
• Seek to grow in the body of Christ; serving as a role model in professionalism, information accuracy, dependability, and timeliness and, if asked, mentor others
• Offer prayer to all members and providers at every appropriate opportunity
• Contributes to the exercise and expression of Christian Care Ministry’s Christian beliefs
• All other duties as assigned

Essential Skills & Abilities:  

• Oral and written communication expertise
• Typing speed of 30 wpm or more
• Reading and interpreting documents
• Strong multi-tasking
• Critical thinking and problem solving
• Applying understanding to carry out instruction furnished in written, oral, or diagram form
• Digital literacy including e-mail, search engines, word processing, Microsoft Suite, and Zoom
• Familiarity working with two computer monitors
• Strong knowledge of computer hardware and software
• Maintaining strict adherence to scheduled tasks
• Staying connected in a remote environment using multiple communications channels
• Utilizing a database system including how to update fields

Core Competencies/Demonstrable Behaviors 

• Situational Adaptability–adapting approach and demeanor in real time to match the shifting demands of different situations.
• Smart – shows relational and emotional intelligence, communicates effectively, collaborates harmoniously, and reads social cues with grace and discernment
• Member First – exhibits full commitment to serving members and/or clients by prioritizing their needs first in alignment with our program’s purpose.  This commitment is demonstrated through understanding of the program(s), provided through quality and timely service while exercising empathy in every interaction.  Every CCM employee shares responsibility to steward resources faithfully, removing barriers to understanding, and creating accessible, connected, and Christ-centered experiences.
• Ensures Accountability - Holding self and others accountable to meet commitments.
• Manages Complexity - "Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems."
• Hungry – exhibits initiative, perseverance, and commitment to serving God through excellence.  Demonstrates passion for personal and organizational growth while diligently advancing the mission of Christian Care Ministry
• Humble – demonstrates Christ-Centered humility by honoring others, accepting feedback, and prioritizing collective success over individual recognition

Education and/or Experience

• High school diploma or GED, and two (2) years of customer service experience in a relevant industry (including but not limited to insurance, financial services, or healthcare)  required
• Two years high volume contact center experience preferred
• Experience in healthcare, insurance or medical billing preferred

Supervisory Responsibilities    

This job has no supervisory responsibilities

Incentives & Benefits

We work hard to serve our Medi-Share Members, but know we can only do that if we invest in our employees professionally, financially, physically, socially, and spiritually. We purposefully invest in our employees so that our employees can invest in others.

For full-time employees working 30 hours or more, some of our benefits include, but are not limited to:

• 100% paid Medical for employees/99% for family
• Generous employer Health Savings Account (HSA) contributions
• Employer-paid Life Insurance (3x salary) and Long-term Disability Insurance
• 6 weeks of paid parental leave (for both mom and dad)
• Dental - two plans to choose from
• Vision
• Short-term Disability
• Accident, Critical Illness, Hospital Indemnity
• 401(k) – up to 4% match on ROTH or Traditional contributions
• Generous paid-time off and 11 paid holidays
• Wellness plan including Financial, Occupational, Mental/Spiritual, and Physical health incentives up to $50/mo 
• Employee Assistance Program including no cost, in-person mental health visits and employee discounts
• Monetary Anniversary Awards Program
• Monetary Birthday Awards

Minimum Age Requirement: Due to the nature of the responsibilities associated with this position—including independent decision-making, access to confidential information, and potential exposure to regulated environments—candidates must be at least 18 years of age at the time of hire. This requirement is in accordance with applicable federal and state labor laws and is intended to ensure compliance with workplace safety and legal standards.

A program of Christian Care Ministry, Medi-Share is a healthcare sharing ministry where members share each other’s eligible medical bills. Its pillars are:

GOD-HONORING healthcare
AFFORDABLE choice
ACCEPTABLE under the law

In 1993, a formalized approach to sharing healthcare burdens began with the Medi-Share program. From small beginnings, this big idea took root. More than 30 years later, the Medi-Share program serves over 400,000 members, and more than $2.5 billion dollars in medical bills have been shared and discounted.

Company Description

A program of Christian Care Ministry, Medi-Share is a healthcare sharing ministry where members share each other’s eligible medical bills. Its pillars are:\r\rGOD-HONORING healthcare\rAFFORDABLE choice\rACCEPTABLE under the law \r\rIn 1993, a formalized approach to sharing healthcare burdens began with the Medi-Share program. From small beginnings, this big idea took root. More than 30 years later, the Medi-Share program serves over 400,000 members, and more than $2.5 billion dollars in medical bills have been shared and discounted.