On-Call Concierge 1st & 2nd Shift / Weekends

Concierge Position

At the American Cancer Society, we're working to end cancer as we know it, for everyone. Our employees and 1.3 million volunteers are raising the bar every single day. We are a culture comprised of diverse backgrounds and experience, to better serve our communities. The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled.

The Concierge serves as the first point of contact for guests, managing front desk operations and ensuring a welcoming, safe, and supportive environment. This role assists with guest check-in/out, responds to inquiries, and coordinates transportation and security.

The pay rate will be $19.50/hr.

This is an on-call, as-needed position. Hours are not guaranteed and will vary based on staffing needs, including coverage for vacations, call-offs, planned time off, and unexpected absences.

The primary coverage need is for 1st Shift (approximately 7:00 AM 3:30 PM) and 2nd Shift (approximately 3:00 PM 11:00 PM). Occasional overnight coverage may also be available. Weekend availability is required, and candidates should ideally be able to support both daytime and evening shifts.

Essential Functions:

• Greet guests and manage check-in and check-out procedures (30%)
• Provide information about lodge amenities and community resources (20%)
• Coordinate transportation & EMPOWER Program services and schedules (15%)
• Respond to guest requests, concerns, and emergencies (15%)
• Maintain organized front desk area and accurate guest records (10%)
• Monitor lobby security and implement safety protocols (10%)

Depending on the shift being covered, responsibilities may also include communicating room turnovers to housekeeping, accepting and processing referrals from the social work team, verifying guest eligibility, sending background-check information, conducting new-guest tours, supporting EMPOWER activities, and entering guest or program information into lodge systems.

Experience/Qualifications:

• High School Diploma or Equivalent
• Additional education or training in hospitality management or customer service is a plus.
• Previous experience in hospitality, guest services, or a related field is preferred.
• Minimum 1 year of Customer Service Experience

Knowledge, Skills, and Ability:

• Strong communication and interpersonal skills
• Ability to work independently and multitask
• Proficiency in Microsoft Office and multi-line phone systems
• Excellent customer service and problem-solving skills
• Ability to work flexible hours including evenings/weekends
• Comfortable learning ACS systems and completing accurate computer-based documentation
• Dependable and responsive when providing on-call coverage

Travel Requirements:

• Minimal travel required

Physical Requirements:

• The role may require extended periods of standing and walking, particularly during front desk duties and while assisting guests.
• Occasional lifting and moving of luggage, packages, or other items may be necessary when assisting guests with check-in, check-out, or transportation.
• Some manual tasks, such as carrying luggage or opening doors for guests, may be required during guest interactions.
• The role may involve physical endurance to handle the demands of a fast-paced environment, including managing multiple tasks and assisting guests throughout the day.

ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits. We are a proud equal opportunity employer.