Business Development/Account Manager

Business Development/Account Manager

Our growing client needs to add a Business Development/Account Manager to their sales team.

A Business Development Account Manager's main objective is to develop strong relationships with assigned customers. They also answer customer queries, upsell and follow up on quotes submitted to customers.

• Call prospective customers and establish buying cycles, customer needs, and create a customer supplier relationship
• Enter Quotes and process through Synergy
• Present Quotes to Customer, obtain Preliminary Design approval, Fabrication Commitment and/or Order Acknowledgement, and Deposit
• Maintain current sales funnel to ensure timely conversion of quotes to orders or identify lost sales
• Explain fabrication process, timelines, and introduce Project Coordinator to the customer
• Maximize business opportunities with existing clients by building and maintaining client relationships
• Learn company's products and services and effectively present features/benefits to clients
• Work with Project Coordinator to ensure customer expectations and deadlines are met
• Maintain YOY increases in sales revenues with each assigned brand while attracting new brands
• Prepare sales information for customers
• Secure and place orders taking into consideration delivery dates and inventory levels of fulfillment
• Work closely with the Director of Business Development to pursue identified opportunities
• Excel in responding to all client and customer communications through email and phone in a professional, courteous, and timely manner
• Organize, update, and maintain customer base in CRM by recording changes to customer accounts, updating service requests, adding accounts, and removing accounts as needed
• Act as the primary responder for all incoming client and customer calls
• Act as a key resource in quoting, order processing, and developing new customer relationships

Qualifications

• Two or more years of Business Development (Business to Business) Account Management experience
• Ability to work independently or with a team
• Excellent people and customer service skills
• Well organized and self-motivated with an excellent attention to detail
• Outstanding communication skills both written and verbal
• Proficient with Microsoft Office and excel
• Able to operate in a fast-paced market under pressure and tight deadlines
• Occasional travel locally and out of state