Network Technician (L4)

Network Technician (L4)

Client: Ciena

Location: Portland, OR (100% Onsite)

Duration: Long-term Contract

Rate: $50 - $52 an hour

Key Responsibilities:

• Manage deployment project documentation (daily reports, closing docs, engineering updates)
• Collect, validate, and submit network test records
• Perform advanced provisioning, troubleshooting, and software upgrades
• Provide remote support and mentor field technicians
• Collaborate with Ciena PM and engineering teams
• Resolve complex technical issues and escalate when necessary
• Execute test plans and MOPs (non-intrusive procedures)
• Commission and provision Ciena equipment
• Build and troubleshoot circuits end-to-end

Required Experience:

• 7+ years in telecom deployment/network support
• Experience in advanced provisioning & troubleshooting (mandatory)
• Understanding of blueprints/MOPs (mandatory)
• Strong aptitude for AWS Automation/Workflows and new platforms
• Strong troubleshooting skills for complex network/system issues
• Experience leading or mentoring technicians during maintenance windows
• Familiarity with network management tools/platforms
• Strong communication and documentation skills
• Ability to work independently and in team environments
• Valid U.S. Driver's License

Preferred / Nice to Have:

• Experience with Ciena products (preferred, not mandatory overall)
• Ciena 6500 / RLS experience (required for L4 level roles)
• Unix/Linux familiarity
• Background in NOC or remote support environments
• Experience supporting North American telecom customers

Education:

• Bachelor's degree in Computer Science, Electrical Engineering, or equivalent experience

Additional Details:

• Strong Optical Networking Expertise (DWDM, OTN, SONET, ROADM, real-world deployments in telecom/data center environments)
• Proven experience with Ciena 6500, Waveserver, and packet platforms (design, deployment, provisioning, troubleshooting)
• End-to-end deployment & provisioning, circuit build, commissioning, MOP execution, and test validation
• Network transformation projects experience (migration from legacy SONET/TDM to modern architectures)
• Advanced troubleshooting & Tier 3 support, including complex outage handling and root cause analysis
• Extensive experience with documentation: SOW, BOM, MOPs, test plans, engineering documents
• AWS experience is valuable (data center interconnects, cloud environments)
• Mentorship and coordination experience supporting field teams, NOC, and cross-functional stakeholders