Member Services Representative Part Time

Future Opening: Member Services Representative Part Time Equal access to programs, services and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department by email at View email address on click.appcast.io Top Benefits and Perks Flexible Work Schedule Casual Dress Code Free Gym Access Free Tanning Free Wellness Spa Services 401(k) with Company Match Daily Pay Options Opportunity for Advancement Employee Wellness Programs w/yearly $125 reimbursement option Employee Discounts on Products and Services Exclusive Discounts at Outside Retailers Free Work Shirt options yearly. Job Description The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities Greet members, prospective members and guests, providing exceptional customer service. Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions. Check members into the system. New member sign-up. Take prospective members on tours. Facilitate needed updates to member’s accounts. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed. Assist in maintaining the neatness and cleanliness of the club. Qualifications/Requirements Customer service background preferred. Basic computer proficiency. A passion for fitness and health. Upbeat and positive attitude! Punctuality and reliability is a must. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations. Strong listener with the ability to empathize and problem solve. Demonstrate diplomacy in all interactions while using appropriate behavior and language. Must be 16 years of age or older. Physical Demands Continual standing and walking during shift. Continual talking with members and management in person or on the phone during shift. Must be able to occasionally lift up to 75 lbs. Will occasionally encounter toxic chemicals during shift. (training and protective equipment are provided to ensure safety) Ability to work independently and alone during shifts as business needs require. Applicant Statement: I certify that my answers to all questions are true and correct without any consequential omissions of any kind whatsoever. I further understand that any material omissions, false, misleading or otherwise incorrect statements made on this application or during the pre-employment process may be grounds for cancellation of this application or, if I am employed at the time it is discovered, my immediate termination. I give the employer the right to contact and obtain information from all references, employers, educational institutions and to otherwise verify the accuracy of the information contained in this application. I hereby release from liability the employer and its representatives for seeking, gathering and using such information and all other persons, corporations, or organizations for furnishing such information. I understand that the employer is an equal opportunity employer and as such does not unlawfully discriminate in employment and no question on this application is used for the purpose of limiting or excusing any applicant from consideration for employment on a basis prohibited by local, state or federal law. If I am hired, I understand that I am free to resign at any time, with or without cause and without prior notice, and the employer reserves the same right to terminate my employment at any time, with or without cause and without prior notice, except as may be required by law. I understand that this application does not constitute an agreement or contract for employment for any specified period or definite duration and that no representative of the employer, other than an authorized officer, has the authority to make any assurances to the contrary. I understand that any such assurances must be in writing and signed by an authorized officer. I understand it is the company’s policy not to refuse to hire a qualified individual with a disability because of that person’s need for a reasonable accommodation as required by the ADA. I also understand that if I am hired, I will be required to provide proof of identity and legal work authorization. Finally, I understand that this application is current for only 90 days, and at the conclusion of this time, if I have not heard from the employer and still wish to be considered for employment, it will be necessary to fill out a new application. By submitting an application, each applicant represents and warrants that they have read and fully understand the foregoing information, that they are seeking employment under these conditions, and that their application submission will be their electronically signed application form . Compensation: $12.50 - $13.00 per hour JOIN THE CLUB. Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team! Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet. TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU. If you understand that employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor), PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law. Are you willing to complete a background check if requested? * Please rate your comfort level with working in a physically fast paced environment where results are goal-oriented, regularly measured and reviewed. * How many years of retail / sales experience do you have? * PLEASE INDICATE WHETHER THE FOLLOWING STATEMENT IS TRUE FOR YOU: I acknowledge that I HAVE REVIEWED AND UNDERSTAND THE PHYSICAL REQUIREMENTS and confirm that I AM PHYSICALLY CAPABLE OF PERFORMING THEM SAFELY, WITH OR WITHOUT REASONABLE ACCOMMODATION. I further understand that if my ability to do so changes, I am required to notify my employer immediately. * PLEASE INDICATE WHETHER THE FOLLOWING STATEMENT IS TRUE FOR YOU: I understand that the Company intends to maintain an alcohol and drug-free workplace to comply with the Drug Free Workplace Act of 1988 and its amendments. To that end, all employees must comply with the Company's DRUG-FREE WORKPLACE POLICY which may include signing the EMPLOYEE AGREEMENT AND CONSENT TO DRUG AND/OR ALCOHOL TESTING form upon hire. * Have you ever been employed here before? (If yes, give dates employed, position held and work location.) * This role requires availability for some nights and weekends. Are you able to meet this scheduling requirement? * Please list ALL DAYS AND TIMES you ARE AVAILABLE to work and the number of shifts and hours per week desired. * Do you need any extended period of time off in the next year? (If Yes, please give dates and reasons.) * Will you work Holidays? (If No, please explain in detail) * Referral code from a current employee #J-18808-Ljbffr