Patient Coordinator

Maple Valley Eye Care is seeking a Patient Coordinator to join our team in Maple Valley, WA . In this role, you’ll be one of the first points of contact for our patients, with a primary focus on answering phones, scheduling appointments, assisting with patient questions, and supporting day-to-day administrative needs. You’ll also occasionally help our clinical team by rooming patients and assisting with basic patient-care tasks. If you’re friendly, organized, comfortable on the phone, and enjoy helping people, we’d love to meet you. Previous healthcare or eye care experience is a plus, but we’re willing to train the right person!

WHAT WE OFFER

$19.00 - $25.00 per hour, based on experience. Medical and dental insurance. Free eye exams, one free pair of glasses, and additional discounts. 401(k) plan. Paid time off and paid holidays. Schedule: Monday - Friday, 9:00 a.m. - 5:30 p.m. Occasional Saturdays, 9:00 a.m. - 1:30 p.m.

WHAT YOU WILL DO

Serve as the primary person answering incoming phone calls and provide friendly, professional assistance to patients. Answer patient questions, take messages, and direct calls to the appropriate team member when needed. Schedule, confirm, and reschedule appointments while helping keep the clinic calendar organized. Assist patients with general questions about appointments, services, insurance, and next steps. Welcome patients and provide additional front desk support, including check-in and check-out, as needed. Verify and update patient information and maintain accurate records. Assist with insurance verification, payments, and other routine front-office responsibilities. Complete administrative tasks such as data entry, filing, faxing, scanning, and responding to patient communications. Room patients and assist with basic clinical or pre-exam tasks as trained and needed. Help maintain smooth patient flow by communicating with the front desk, optometric, and optical teams. Maintain patient confidentiality and follow HIPAA requirements. Pitch in wherever needed to help create a welcoming, organized, and efficient experience for our patients.

WHAT WE ARE LOOKING FOR

Excellent communication and customer service skills required. High school diploma or equivalent required. Prior experience in an optometric, ophthalmologic, or medical office preferred. Previous experience in a receptionist, administrative, customer service, or patient-facing role is preferred . Friendly and professional phone presence with the ability to make patients feel heard and cared for. Strong organization and attention to detail. Ability to multitask and stay organized while managing phone calls, patients, and administrative responsibilities. Comfortable learning new systems, processes, and basic patient-care tasks. Positive, dependable, and willing to help wherever needed.

ABOUT US

Since 2004, Maple Valley Eye Care has been dedicated to helping families in Maple Valley and surrounding communities achieve and maintain clear vision. We take pride in creating a welcoming environment and providing exceptional eye care for patients of all ages. #J-18808-Ljbffr NYCOA