Financial Counselor

Financial CounselorWellstone Regional Hospital is a 100-bed acute care facility located in Jeffersonville, Indiana and has been providing quality health care to the residents of Southern Indiana and the Louisville area since 2003. Wellstone specializes in the treatment of Adolescents, Children, Adults, and the CD population. In addition to our in-patient services, we offer out-patient programs as well. Wellstone is currently recruiting for an experienced Financial Counselor for our Business Office.The Financial Counselor role consists of verifying insurance, determining patients out of pocket due, updating host system with corrected information, and upfront collecting at time of service. Tasks include determining if patient qualifies for possible discount (charity) by conducting financial assessments, and screening uninsured patients for Medicaid eligibility. Other tasks include creating promissory notes, contacting patients/responsible party with outstanding balances, requesting payments, accepting payments, establishing payment arrangements, and updating returned addresses.Job duties include verifying eligibility of insurance and determining patients out of pocket due. Audit packets by reporting any insurance errors to UR and Admissions. Updates host system. Prepares estimated out of pocket and presents to patient/responsible parties to review and collect at time of service. Accept payments in person and over the phone. Prepares and reviews with patient/responsible parties promissory notes and uses tools to identify if charity discounts can apply. Answer any questions that a patient/responsible party may have about financial responsibility. Discuss/screen self-pay with patients with little or no insurance and plan for suitable payments and assist patients with applying for Medicaid. Contacts patients who have outstanding balance to establish payment plan. Maintains work queue upon 3 statements and 2 calls are made; account is submitted to bad debt. Handles patient statements that are returned due to bad addresses. Performs other duties as assigned/required by this position.Benefits include: competitive compensation & generous paid time off, tuition reimbursement, excellent medical, dental, vision and prescription drug plans, free life insurance, 401(k) with company match and discounted stock plan, diverse programming to expand your experience, HealthStream online learning catalogue with plenty of free CEU courses, career development opportunities across UHS and our 300+ locations, and pet insurance.Qualifications: Education/Licensure: High school graduate or equivalent required, associate's degree preferred. Experience: Three years of healthcare reimbursement and third-party billing experience; experience in collections from their party payers and financial counseling. Work hours: Monday - Friday, 8 am to 4:30 pm. Additional requirements: May be required to work flexible hours and occasional overtime; excellent verbal and written communications skills are required; must have an elevated level of interpersonal skills. Position continually requires demonstrated poise, professionalism, tact, and diplomacy; moderate computer systems and software proficiency demonstrated knowledge of day-to-day clerical and hospital procedures; exhibits excellent customer service relation skills as evidenced by supportive and constructive communication.About Universal Health Services: One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, UHS today has annual revenues were over $11 billion in 2020. In 2021, UHS was again recognized as one of the World's Most Admired Companies by Fortune; and listed in Forbes ranking of U.S.' Largest Public companies. Headquartered in King of Prussia, PA, UHS has more than 89,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over U.S. states, Washington, D.C., Puerto Rico and the United Kingdom.