Mobile Associate, Store-in-Store, Bilingual

Job Overview Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T‑Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high‑traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associates exceed their performance targets by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics. Job Responsibilities Proactively engage with a broad range of customers in a highly‑traffic retail environment. Use digital tools, communicate effectively, educate customers, and showcase the value of T‑Mobile solutions. Consistently leverage digital self‑serve tools during customer interactions and the onboarding process. Identify customer needs and use solution‑based selling techniques to fully demonstrate the value of T‑Mobile products and services. Recommend wireless solutions and onboarding solutions that help customers understand how to self‑serve and utilize the T‑Mobile app for wireless needs, deepening relationships with customers and ensuring their satisfaction. Complete training on the T‑Mobile in‑store experience, new skills, products and processes, and knowledge of systems and reference resources. Review personal results, current promotions, and updates on the Hub to remain customer‑ready at all times. Continuously learn and improve skills to provide the best possible experience for our customers. Partner with nearby store locations to properly/onboard customers. Perform skills practice, knowledge sharing, store operations, opening and closing procedures. Carry keys to the kiosk cabinets, lock/secure the kiosk and assets, and report any lost keys or assets to your manager. Be customer‑obsessed. Be passionate, friendly, and engaging with customers. Connect on a personal level, match the pace of the customer, build rapport, trust, and loyalty with every interaction. Provide exceptional service and exceed customer expectations. Proactively reach out to potential customers to further drive sales activity. Follow up with customers, capture referrals, manage “Be Back” processes, and build relationships with new and existing customers. Perform price overrides for specialty offers specific to National Retail. Build relationships with nearby leadership and teams to support the customer experience from account set‑up to device support and account servicing. Education and Work Experience High School Diploma/GED (Required) 6 months of customer service and/or sales experience, Retail environment preferred (Preferred) Knowledge, Skills and Abilities Coaching (Required) Communication (Required) Customer Engagement (Required) Customer Needs Identification (Required) Customer Service (Required) Leadership (Required) Product Knowledge (Required) Relationship Building (Required) Sales (Required) Sales Techniques (Required) At least 18 years of age Legally authorized to work in the United States Travel Travel Required (Yes/No): No DOT Regulated DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No Hourly Base Pay Hourly Base Pay: $20.50, plus $5.00 per hour training pay. Benefits At T‑Mobile, our benefits exemplify the spirit of One Team, Together! Full and part‑time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays, paid parental and family leave, family building benefits, backup care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short‑ and long‑term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long‑term care insurance. Eligible employees can also receive mobile service and home internet discounts, pet insurance, and access to commuter and transit programs. All employees at T‑Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives, and eligible employees can receive an annual stock grant. EEO Statement T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Accommodation If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing View email address on click.appcast.io or calling View phone number on click.appcast.io. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests. #J-18808-Ljbffr T-Mobile