Pharmacy Technician

Job Title: Bilingual Medicaton Adherence Pharmacy Technician


Company Overview: One of NY's largest Health Plans that focuses on Medicare and Medicaid Populations.


Compliance & Regulatory Responsibilities: Partner with community pharmacies to communicate member medication adherence


The Pharmacy Technician is responsible for providing member medication counseling and assistance to minimize gaps in treatment by collaborating with various teams across Health Plan and with our community partners of pharmacists and providers.


***this is an outbound phone based position***


Duties & Responsibilities:

• Performs review of medication lists to understand and eliminate barriers to medication therapy while serving as the member's Pharmacy Navigator to achieve proper medication adherence, minimize gaps in therapy, and prevent medication related adverse events
• Facilitates member access to medication(s) by obtaining refills, facilitating new prescriptions, setting up appointments, facilitating access to medications for members experiencing financial issues, aligning refills to reduce frequency of pharmacy visits, documenting the care delivered, and communicating information to other providers
• Partners with Pharmacists and other internal and external partners to communicate a medication treatment plan and/or coordinate and integrate an MTM intervention within the broader healthcare management services
• Partners with community pharmacies to monitor and communicate member medication adherence
• Performs patient health assessments to collect information regarding patient medication profile (prescriptions, OTC medications, and/or homeopathic/herbal therapy) to identify potential barriers which could lead to poor medication adherence including medication and/or patient-related factors, or access to care
• Handles member and provider communications telephonically
• Additional duties as necessary

Minimum Qualifications:

• Work experience requiring written and verbal communication that is clear, concise, grammatically correct, and professional
• Experience communicating with patients, providers, and pharmacists on medication and medication related issues
• High School Diploma or GED from an accredited institution

Required Skills:

• Bilingual/Fluent (Spanish)
• Either State registered/licensed Pharmacy Technician in good standing or nationally certified Pharmacy Technician in good standing (i.e., PTCB, NHA)

Schedule/Shift:


Monday-Thursday: 11am-7pm & Friday: 9-5:30pm


Rotating Saturdays: 9am-5:30 (1-2 a month expected. Scheduled a month out)


Location: Remote


Pay: $20-25/hr (based on experience/location)


* We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).


* As a job position within our Insurance division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing medical and confidential records, verifying financial information, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients