Clinical Service Representative I - Ophthalmology

Position Summary Provides clinical office support including answering telephone calls, entering demographic and insurance/referral information, and scheduling appointments. Scheduled Hours 40 Primary Duties & Responsibilities Answers telephone calls and handles patient questions or routes to appropriate personnel. Schedules, reschedules, cancels and confirms patient appointments. Registers new patients in the system and obtains demographic and insurance information. Assists with obtaining referrals/pre-certifications as needed. Provides packets of information to patients associated with services which may accompany the appointment. Assists other clinical support staff during peak time, vacation/illnesses. Working Conditions Normal office environment. Physical Effort Typically sitting at a desk or table. Equipment Office equipment. The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time. Education High school diploma or equivalent high school certification or combination of education and/or experience. Certifications / Professional Licenses Basic Life Support – American Heart Association Basic Life Support – American Red Cross Basic Life Support certification must be obtained within one month of hire date. Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements). Work Experience No specific work experience is required for this position. Medical Office Setting (1 Year). Skills Communication, Computer Literacy, Customer Service, Insurance, Interpersonal Relationships, Medical Terminology. Driver's License A driver's license is not required for this position. Preferred Qualifications No additional education unless stated elsewhere in the job posting. No additional certification/professional licenses unless stated elsewhere in the job posting. Grade C04-H Salary Range $16.23 - $21.88 / Hourly Benefits Statement Personal Up to 22 days of vacation, 10 recognized holidays, and sick time. Competitive health insurance packages with priority appointments and lower copays/coinsurance. Take advantage of our free Metro transit U-Pass for eligible employees. WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%. Wellness Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more! Family We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered. WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us. For policies, detailed benefits, and eligibility, please visit: EEO Statement Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information. #J-18808-Ljbffr