Brain Health Inside Sales Specialist

Join the Leader in Brain and Mental Health

At Amen Clinics Inc./Mindworks Innovations Inc. our vision is bold: to be known as the best brain and mental health company in the world. Every member of our team plays a vital role in making that vision a realitydelivering exceptional care, advancing innovation, and changing lives every day.

Amen Clinics are outpatient health care clinics that have been providing mental wellness strategies to patients of all ages since 1989. We offer patient-first experiences and customized solutions to an array of behavioral and psychiatric conditions. Amen Clinics employs an array of healthcare professionals across our nationwide locations, including psychiatrists, integrative physicians, nutritionists, therapists, and wellness coaches. These practitioners have diverse educational backgrounds and specialties and are skilled at treating patients in the least harmful, most effective means possible. We use all the tools available to us to help make brain health happen. We believe that a better brain always leads to a better life and that achieving our mission will help to prevent and alleviate suffering, not only for individuals, but also for generations of individuals.

Job Description and Purpose

Mindworks Innovations, Inc. and Dr. Amen have a wide market presence which includes podcasts, television appearances, books, articles, blogs, advertising, and referrals from other medical professionals. This generates a large number of leads via inbound phone calls and on-line inquiries from potential patients with mental health conditions. They seek to learn more about us and the benefit of our services before booking an appointment.

The Brain Health Inside Sales Specialist handles these inquiries. The Sales Specialist is the first point of contact for prospective patients and plays a critical role in providing the solutions available for each individual caller, converting inquiries into booked appointments to best serve the caller's needs. This is a sales-driven role that requires consultative communication, objection handling, and closing skills. Success is measured by the proper handling of calls and communications, conversion rates, revenue booked, and contribution to company growth goals.

We are looking for individuals eager to make a difference, ready to learn, and open to coaching to help them reach their potential, meeting or exceeding revenue goals.

Training includes applicable terminology, a general understanding of psychiatry practices and brain structure, along with how to navigate our electronic health record and phone systems, and telephone consultative sales best practices.

Essential Duties and Responsibilities

• Engage with Prospective Patients: Manage inbound and outbound calls with prospective patients and their loved ones, guiding them with empathy, clarity, and confidence through their decision-making journey.
• Educate & Inspire: Actively build awareness by educating callers on the unique value and impact of Amen Clinics' brain health services, differentiating them from traditional psychiatric care.
• Deep Listening & Connection: Apply advanced listening skills to fully understand caller needs, uncover deeper concerns, and respond with compassion and professionalism.
• Communicate Value: Clearly and persuasively articulate the benefits of Amen Clinics' evaluations, programs, and services in ways that resonate with each individual's goals and challenges.
• Emotional Resilience: Demonstrate poise and care when callers share sensitive, emotional, or complex personal information.
• Sales Excellence: Consistently achieveand strive to exceedmonthly bookings, revenue goals, and key performance benchmarks.
• Lead Nurturing: Proactively follow up with warm leads, past inquiries, and referrals to maximize conversion opportunities and strengthen caller relationships.
• Consultative Sales Approach: Leverage discovery questions, objection-handling techniques, and confident closing strategies to move callers forward into scheduled evaluations.
• Caller Trend Insights: Provide timely feedback to leadership on caller trends, objections, and lead quality to help refine marketing and care strategies.
• System Accuracy: Maintain exceptional accuracy and productivity standards in CRM, EHR, and telecom systems, ensuring all caller activity and outcomes are documented in real time.

Knowledge and Skills and Abilities

High school diploma or GED required; Associate or Bachelor's degree preferred.

13 years of inside sales experience, preferably in healthcare, consultative services, or high-value consumer offerings.

Proven track record of meeting or exceeding quotas in a phone-based or call center environment.

Strong consultative selling skills: discovery, active listening, objection handling, and negotiation.

Ability to balance empathy with assertiveness to help patients make timely, informed decisions.

Proficiency with CRM and call center telecom systems, familiarity with EHR platforms, preferred

Exceptional verbal and written communication skills; bilingual in Spanish preferred

Skilled in relationship-building and comfortable discussing sensitive mental health topics while maintaining focus on solutions and outcomes.

Self-motivated, with strong work ethic, resilience, and ability to adapt quickly to change.

Demonstrated ability to manage multiple priorities with accuracy while navigating two or more different systems, including Microsoft Office.

Knowledge of Amen Clinics and/or Dr. Amen's work (books, podcasts, media) strongly preferred.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions:

• Ability to lift up to 50 lbs.
• Sitting for long periods of time.
• Frequent typing and viewing of the computer screen.
• Frequent use of hands and fingers with machines, such as computers, copiers, fax machines, scanners, and telephones.
• Frequent hearing, listening, and speaking in person.
• Occasionally required to stand, walk, reach with hands and arms, stoop, or bend.

Work Environment

The work environment described here is representative of those encountered by an employee while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

Work indoors in a temperature-controlled environment.

The noise level is usually moderate.

Compensation ranges from $30 to $33 per hour, depending on experience, with an uncapped performance-based bonus structure typically ranging from $10,000 to $38,000.