Dispatcher Senior

:

Title: Dispatcher Senior DSP03023

State Role Title: Emergency Coordinator II

Hiring Range: Negotiable and Commensurate with Experience

Pay Band: 4

Agency: Department of State Police

Location: Culpeper, Virginia

Agency Website: vsp.virginia.gov

Recruitment Type: Agency Employee Only - A

Job Duties

Applicants hired into this position who are not currently VA state government employees are eligible for a $5,000 sign-on bonus upon hire with signature of a 12-month agreement. Applicants hired into this position who are currently working for VA state government are eligible for a $5,000 retention bonus after 10 months of successful service with signature of an agreement for an additional 12-months of service. Current Virginia State Police employees working in a Dispatcher function are not eligible for the retention bonus. The Virginia State Police is seeking to hire a Dispatcher Senior at the Division 2 Headquarters in Culpeper, Virginia. Dispatchers provide law enforcement members with a wide variety of support services such as conducting driver's license checks, vehicle registration checks, and conducting wanted person checks through computerized systems. You will be communicating with other law enforcement agencies, state agencies, government agencies, towing services and most importantly citizens needing assistance. Being a dispatcher can be challenging and rewarding. It is a fast-paced environment where multitasking skills are very important. You will be paired with a certified trainer for a minimum of 80 days to assist with learning the position. Other training will be provided to receive certification in VCIN and Basic Dispatch. Come join our team! We are seeking to expand our diverse team of change makers and innovators. As a member of the Virginia State Police family, you would make a difference by serving every city, county, town, resident, and visitor of the Commonwealth through supporting our vast public safety mission. Challenge yourself to make a difference today by applying for a career with the Virginia State Police! Established in 1932, the Virginia State Police has grown to be the largest police department in the Commonwealth of Virginia. As the mission of the Department has continued to expand, our workforce continues to grow. We embrace our tradition of professionalism and excellence, and we are excited for our future as we continue our journey to become best in class. We are firmly committed to our family-like culture and are seeking to expand our diverse team. We provide an outstanding benefits package, including excellent health insurance, membership in the Virginia Retirement System, deferred compensation, paid leave starting on day one, and other benefits available to Commonwealth of Virginia Employees. In addition, the Virginia State Police supports its personnel through a comprehensive, holistic Wellness Program. From our Therapy Dog, Piper, to full-time peer support, our wellness staff teaches and coaches “cognitive fitness” for all employees every step of the way. Our Wellness Program fosters a welcoming, peer-oriented, inclusive environment with the resources to support our employees throughout their entire VSP career. We are committed to providing the best so you can be at your best! Contact Human Resources for additional details.

• Trains and provides guidance to new dispatchers as a lead worker.
• Trains dispatchers to answer a call and enter preliminary information for all priority and non-priority calls.
• Trains dispatchers to operate multi-channel radio system.
• Answers multi-line computerized telephone system.
• Enters and retrieves information from the CAD terminal.
• Responds to inquiries and complaints and secures emergency assistance.
• Operates a computerized information network terminal.

Minimum Qualifications

• Must be willing to work rotating shifts, holidays, and weekends.
• Working knowledge of Department policies and procedures, rules and regulations pertaining to emergency communications, equipment, and radio codes; of geographical area and locations; of safety and emergency personnel and equipment within the area; and of emergency voice/data communications equipment and procedures.
• Demonstrated skill in keyboarding to include Microsoft software applications.
• Demonstrated ability to make/monitor entries, inquiries, and retrievals made in CAD, VCIN/NCIC and NLETS according to established procedures; to work under pressure and exercise sound judgement under stress, and multi-task; to handle complaints/compliments and direct these to supervision; to lead staff, provide training, and formal instruction; to ensure safety guidelines and regulations are followed during emergency situations; to prepare reports; to work holidays and weekends; to work independently and as part of a team; and to communicate effectively both orally and in writing.
• High school diploma or GED or an equivalent combination of training and experience related to the duties of the position required.
• Applicant must have or be eligible to apply for VCIN certification which requires either U.S. citizenship or having been a lawful resident of the U.S. for the past 10 consecutive years.
• Requires First Aid/CPR Training.

Additional Considerations

N/A

Special Instructions

A BACKGROUND INVESTIGATION SHALL BE REQUIRED OF EACH SELECTED APPLICANT Elements of the selection process include the screening of application(s); the interviewing of qualified candidate(s), to include pre-employment testing, a presentation and/or a work sample, if applicable; salary negotiation(s) if applicable; a background investigation; and a medical evaluation if applicable. The anticipated duration of the pre-employment process is determined by the successful completion of the above items. Applications, cover letters and/or resumes shall only be accepted on-line through the PageUp recruitment management system at and must be received by 11:55 P.M. on May 20, 2024. Please limit resumes to four pages and cover letters to one page. Any additional attachments received in excess of this will not be considered. PageUp provides a confirmation of receipt of your application, resume and/or cover letter submitted successfully. Please refer to your PageUp account to check the status of your application for this position. For questions, please contact the Employment Unit of the Human Resources Division at View email address on us.edajobs.com. The Department of State Police is an Equal Opportunity Employer. Our policy is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's race, color, gender, age, national origin, religion, citizenship status, marital status, sexual orientation, gender identity or expression, transgender status, physical or mental disability, protected veteran status, genetic information, pregnancy, parental status, political affiliation, or any other categories protected by applicable federal, state or local laws. REASONABLE ACCOMMODATIONS ARE AVAILABLE UPON REQUEST (V)alor (S)ervice (P)ride

Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer