Patient Account Representative - Patient Balance Collections

Job Description

Job Description

Patient Account Representative - Patient Balance Collections

As experts in their fields, our specialists and orthopaedic doctors at Vero Orthopaedics apply their dedication and expertise to provide customized treatment plans focused on your needs and goals. We treat a broad range of orthopaedic and neurologic injuries and conditions and are proud to offer rehabilitative, diagnostic, and other services to keep you moving.

Since 1976, our doctors and specialized staff have been the region's experts in orthopaedic, neurologic, and rehabilitative care. With our commitment to serve the needs of each patient, we proudly offer both innovative and conservative treatments for compassionate, individualized care to members of our communities in Vero Beach, Sebastian, and the surrounding areas.

At Vero Orthopaedics, we know that our employees are our best assets when it comes to providing exceptional orthopaedic care to our patients. It is for this reason that we are dedicated to hiring the most qualified staff to uphold our standards of care.

Summary

Responsible for making payment arrangements, collecting accounts, monitoring and pursuing delinquent accounts. Responsible for daily process involving small balance write-off, bad debt write-off and/or turning account over to collections. Work aged accounts receivable to include claims and patient balance follow up. Strives to achieve targeted collection rate for each physician practice/client. Responsible for collection activities and processing of monthly payment plan accounts to ensure receipt of monthly payments.

Responsibilities:

• Maintain knowledge of medical billing, collections, and accounts receivable procedures.
• Contact patients by phone and in writing regarding outstanding balances.
• Discuss account balances, payment options, and payment plans in a professional and compassionate manner.
• Collect payments, establish payment arrangements, and follow up on delinquent accounts.
• Work accounts receivable and collection tasks to ensure timely resolution of outstanding balances.
• Respond to patient billing inquiries and resolve account issues.
• Review appointment schedules and place alerts on past-due accounts as needed.
• Maintain accurate patient demographic and financial information.
• Coordinate with collection agencies, attorneys, and Letters of Protection (LOP) accounts.
• Understand and follow probate-related account procedures.
• Document collection efforts and payment arrangements accurately in the practice management system.
• Prepare reports, verify account data, and correct errors as needed.
• Meet established collection and account resolution goals.
• Maintain strict confidentiality of patient financial and health information.
• Communicate professionally and effectively with patients, staff, and external parties in person and by telephone.

Administrative Support:

Duties and responsibilities may be added, deleted, or changed at any time at the discretion of the Administrator or the Board, formally or informally, either verbally or in writing.

Performance Standards:

• Strong customer service, organizational and communication skills required.
• Knowledge of medical practice billing department duties.
• Skill in obtaining and maintaining accurate records in all aspects of the medical office.
• Ability to initiate and complete tasks related to job duties without direct request of supervisor.
• Ability to prioritize & multitask in an occasionally stressful environment, with phones, patients, and other responsibilities.
• Good attendance is required due to the nature of billing and collections and the revenue cycle.
• Maintains strictest confidentiality of patient information and office business practices.
• General computer skills, accurate typing skills and a working knowledge of Medicare Compliance, OSHA, and HIPAA.

Position Relationships:

Receives support from fellow coworkers in billing and AR.

Work Qualities:

• Able to work well with co-workers, supervisors, and physicians.
• Maintain an overall excellent attendance record.
• Able to communicate effectively.
• Respectful of patients, physicians, all employees, and vendors.
• Possesses a high integrity, neat and clean appearance of oneself.
• Provides service excellence in every way.
• Understanding the ethics of confidentiality.

Qualifications:

• High school diploma or equivalent required.
• Minimum of 1–2 years of experience in medical billing, accounts receivable, patient collections, or healthcare financial services preferred.
• Comprehensive understanding of accounts receivable management in a healthcare setting.
• Knowledge of medical terminology and insurance claims processing preferred, including CPT, HCPCS, ICD, and HCFA regulations.
• Strong verbal, written, analytical, and problem-solving skills.
• Comfortable initiating conversations with patients regarding outstanding balances and payment collection.
• Strong communication, negotiation, and customer service skills with the ability to handle sensitive financial discussions professionally and compassionately.
• Ability to remain confident, professional, and empathetic when discussing financial obligations and requesting payment.
• Ability to balance patient satisfaction with collection goals and practice policies.
• Basic mathematical and computer skills, including proficiency with practice management systems and Microsoft Office applications.
• Ability to maintain confidentiality and handle sensitive patient and financial information in accordance with HIPAA guidelines.

Job Type: Full-time On-Site

Benefits Offered: Medical, Vision, Dental, 401K.

Monday - Friday
8 a.m. - 5 p.m.

Must pass a background check and drug screen.

Apply Now! Come Join our Team!

We offer Competitive Pay, Benefits, & Paid Time Off