Leasing & Resident Engagement Specialist (Bilingual)

Job Description

Job Description

Leasing & Resident Engagement Specialist (Bilingual) | Springtree Community

Location: Middleton, WI
Compensation: Starting range equivalent to $18–$26/hour, plus leasing and renewal incentives

Springtree Apartments is seeking a bilingual leasing professional who thrives in a fast-paced, customer-facing environment. This role is responsible for guiding prospective residents through the full leasing journey—from initial inquiry to signed lease—while delivering accurate information, maintaining compliance, and creating a strong first impression of the community.

You will spend time connecting with prospects, conducting in-person tours, managing applications, and supporting residents through move-ins, renewals, and day-to-day communication. Success in this role requires organization, consistency in follow-up, and the ability to document and track activity within property management systems.

• Lead prospects through the full leasing cycle including inquiry, tour, application, and lease execution
• Conduct detailed apartment tours and present community features based on prospect needs
• Manage leasing activity within AppFolio , including guest cards, applications, and follow-ups
• Maintain accurate and complete leasing documentation and prospect records
• Respond to inbound calls, emails, and internet leads with timely, professional communication
• Support resident lifecycle processes including move-ins, transfers, and renewals
• Submit and track service requests and coordinate with maintenance as needed
• Ensure all interactions and decisions follow Fair Housing standards
• Maintain readiness of model units, office spaces, and property appearance

• Hands-on experience managing leasing activity within AppFolio or comparable property management software
• Demonstrated ability to track and document prospect interactions, applications, and follow-ups in a CRM environment
• Working knowledge of leasing workflows, including application processing, lease preparation, and move-in coordination
• Ability to explain move-in costs, screening requirements, and lease terms clearly and accurately
• Strong understanding of Fair Housing compliance and appropriate leasing language in customer interactions
• Proven ability to manage multiple active prospects, deadlines, and follow-ups without loss of accuracy
• Experience conducting structured apartment tours and qualifying prospects based on needs and requirements
• Detail-focused approach to file organization, record accuracy, and documentation standards

• Valid driver’s license and current auto insurance
• Ability to walk the property regularly and lift/move up to 25 lbs
• Availability for a schedule that may include weekends
• Bilingual fluency (English/Spanish) with the ability to communicate leasing details clearly in both languages preferred

• Structured training and development programs
• 401(k) with company match (fully vested)
• Medical, dental, and vision coverage
• Employer-paid life and disability insurance options
• Paid time off + holidays + flexible days
• Rent discount at participating communities
• Tuition reimbursement and career growth opportunities
• Employee Assistance Program and supplemental benefits