Instructional Documentation & Knowledge Specialist (Hybrid)

Date Posted:

Country:

United States of America

Location:

US-CT-FARMINGTON-0004 4 Farm Springs Rd 4 FARM SPRINGS

Position Role Type:

Hybrid

U.S. Citizen U.S. Person or Immigration Status Requirements:

Must be authorized to work in the U.S. without the companys immigration sponsorship now or in the future. The company will not offer immigration sponsorship for this position. The company will not seek an export authorization for this role.

Security Clearance Type:

None/Not Required

Security Clearance Status:

Not Required

At RTX the worlds largest aerospace and defense company 185000 great minds are united by purpose and inspired to make a difference solving the worlds most complex problems. With our three market leading businesses world-class operations and investments in research and development we offer capabilities and opportunity no one else can. Together we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense.

The following position is to join our RTX Enterprise Services team:

This role is responsible for creating maintaining and improving high-quality knowledge and instructional documentation that supports employees HR partners and advisors globally. This role ensures content accuracy accessibility and usability by translating complex processes into clear consumable materials. Success in this position requires strong technical writing skills exceptional attention to detail and the ability to work cross-functionally with subject matter experts and Centers of Expertise. The ideal candidate understands foundational principles of passive learning education and design principles and can create content that is visually clear easy to follow and practical for employees to apply. Success in this role requires excellent verbal and written communication skills along with the ability to support effective employee engagement across Business Solutions initiatives.

What You Will Do

• Develop and maintain highquality instructional documentation that supports defined processes and business needs.
• Build and maintain employee-facing knowledge content along with defining and creating supporting documentation in empowerU.
• Ensure knowledge content and documentation are accessible clear and actionable.
• Ensure content meets established quality accessibility and branding standards.
• Create and update materials such as Quick Guides Process Guides Workflows and Infographics.
• Audit existing documentation and update materials to reflect current processes policies and systems.
• Implement updates promptly based on audit findings or process changes.
• Collaborate with subject matter experts project teams and stakeholders to gather requirements and validate content accuracy.
• Ask clarifying questions to ensure knowledge and associated documentation are complete accurate and aligned with defined needs.
• Convert policies and procedures into clear consumable knowledge for diverse audiences.
• Ensure content aligns with the Global Knowledge Styling Guide and Playbook.
• Review metrics and employee feedback to drive continuous content improvement.

Qualifications You Must Have

• Typically requires a University Degree or equivalent experience and minimum 5 years prior relevant experience or An Advanced Degree in a related field and minimum 3 years of experience.
• Experience gathering and synthesizing information from subject matter experts (SMEs).
• Experience writing clear concise stepbystep instructions workflows and user guides.
• Experience translating complex or technical information for nontechnical audiences.
• Experience working with Microsoft Office tools including advanced PowerPoint skills.
• Experience working with at least one of the following tools: ServiceNow Workday and Canva.

Qualifications We Prefer

• Effective timemanagement skills with the ability to balance multiple tasks.
• Skilled in managing group dynamics and sustaining learner focus.
• Comfortable answering questions in real time and providing supportive clear guidance
• Experience with HR policies procedures and processes is a plus
• Background in teaching graphic design or learning and development is a plus
• Familiarity with screencapture tools (e.g. Snagit).
• Familiarity or experience with HTML is a plus
• Prior use of AI
• Ability to review learning data assessments and feedback (including MFA) to improve content.
• Strong analytical criticalthinking and problemsolving abilities.
• Excellent grammar editing and proofreading skills.
• Strong attention to detail and commitment to accuracy.
• Strong verbal communication skills with the ability to explain concepts clearly and simply.
• Effective timemanagement skills with the ability to balance multiple tasks.
• Skilled in managing group dynamics and sustaining learner focus.
• Comfortable answering questions in real time and providing supportive clear guidance

What We Offer

Whether youre just starting out on your career journey or are an experienced professional we offer a robust total rewards package with compensation; healthcare wellness retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave flexible work schedules achievement awards educational assistance and child/adult backup care.

Learn More & Apply Now!

Work Location: This is a hybrid role eligible candidates must reside within commuting distance of Richardson TX or Farmington CT.

Please consider the following role type definition as you apply for this role:

Hybrid: Employees who are working in hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader.

As part of our commitment to maintaining a secure hiring process candidates may be asked to attendselect steps of the interview process in-person at one of our office locations regardless of whether the role is designated as on-site hybrid or remote.

The salary range for this role is 86800 USD - 165200 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer including but not limited to the role function and associated responsibilities a candidates work experience location education/training and key skills.

Hired applicants may be eligible for benefits including but not limited to medical dental vision life insurance short-term disability long-term disability 401(k) match flexible spending accounts flexible work schedules employee assistance program Employee Scholar Program parental leave paid time off and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including but not limited to individual performance business unit performance and/or the companys performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability or veteran status or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans Readjustment Assistance Act.

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Required Experience:

IC