Ford Field Performance Coach - Houston, Dallas, Fort Worth Market

Job Summary Works exclusively with Ford dealership customers to drive awareness and education of OEC technologies and competitive parts pricing programs. Increases overall parts sales through performance coaching and regular visits with customers onsite at their locations within an assigned territory to drive customer partnership and product utilization. To be considered, candidates must live in one of the following cities and be willing to travel by car and plane 80% of work time: Houston, TX Dallas, TX Ft. Worth, TX Key Responsibilities

1. Visits Ford dealerships to ensure OEC product performance is being optimized through business process consultation, training/education, and data analysis and review. Ensures customer satisfaction to maintain product subscription levels.
2. Coaches Ford dealerships and their staff in utilizing OEC solutions and creating targeted selling approaches to increase parts sales volume to their current customer base.
3. Works closely with Ford dealerships to build cohesive team environments focused on selling more automotive parts through use of our ecommerce platforms.
4. Partners with automaker field staff to increase overall awareness of how OEC technologies and solutions help dealers sell more parts.
5. Executes and tracks fee-based field engagements as sold by Customer Success and Direct Sales, meeting or exceeding expectations outlined in services agreement; provides recap and outlines next steps to dealer at conclusion of each engagement.
6. Creates and analyzes reporting through internal OEC systems; identifies market/dealer trends and understands market conditions driving results; shares analysis with management for continuous improvement strategies.
7. Implements action plans including weekly customer visits based on usage data to improve dealer performance/satisfaction of OEC solutions and to optimize parts sales within dealerships.
8. Manages various projects and requests relating to increasing value of OEC technology such as pilot programs, dealer meetings, industry forums or supporting dealer events.
9. Partners with Customer Success team members to coordinate activities in the field, identifying areas of opportunity for future field support, as well as relaying follow up action items post customer visit in a timely manner. Supports revenue generating initiatives as needed through collaborative partnership with internal Direct Sales and National Accounts teams.
10. Utilizes OEC’s CRM (Microsoft Dynamics) to maintain complete call records, visit notes, and accurate customer/account information as well as notate sales leads, which support increased product usage/sales goals.

Education An undergraduate degree from an accredited college or university with a focus in Marketing, Sales, Business Administration, or related discipline is preferred. Experience At least 1 year of account management or consultative sales experience in a market-driven environment with a customer-oriented background. Must also be able to demonstrate the following skills and abilities: Experience in wholesale automotive parts Highly comfortable in a role with heavy national travel responsibilities Proven results-oriented background with the drive to produce quantifiable results. Is assertive and takes initiative; is a self-starter Able to build and maintain effective customer relationships. Strong organizational abilities. Excellent written and verbal communication and presentation skills. Able to explain technical concepts to non-technical individuals. Travel Heavy travel by car and plane is required for this position (80% of scheduled work time). As such, a valid driver's license that is Real ID compliant is required to be considered for this role. #J-18808-Ljbffr OEConnection LLC