Program Manager III

Experience with software release managementAbility to work in ambiguous situationsStrong communication skills with ability to flex communication style for technical teammates as well as non-technical stakeholders and leadershipDetailed oriented and organized, ability to create clarity within complexityExperience with reporting and analysis, and ability to work directly with data, especially with JiraExperience with Airtable and Jira (querying with JQL)Ability to work ambiguously and detail orientedNeed to be technical enough to work with software engineers and with release management practices but should be able to interface with leaders and non-technical counterparts as well.Title: Program Manager IIIDuration: 12 monthsLocation: RemoteTop 3 - 5 Skills:Experience with software release managementAbility to work in ambiguous situationsStrong communication skills with ability to flex communication style for technical teammates as well as non-technical stakeholders and leadershipDetailed oriented and organized, ability to create clarity within complexityExperience with reporting and analysis, and ability to work directly with data, especially with JiraExperience with Airtable and Jira (querying with JQL)Ability to work ambiguously and detail orientedNeed to be technical enough to work with software engineers and with release management practices but should be able to interface with leaders and non-technical counterparts as well.Travel Required: NoInterview Process: 3 RoundsPosition Overview:As the Program Manager, Tech Ops, you will report to the Sr. Manager, Tech Operations and continuously collaborate with key stakeholders across the business to solve the most critical technical problems.Key Responsibilities:Oversee technical release management, coordinating across teams to ensure smooth and timely execution.Manage the release calendar and ticket lifecycle, ensuring visibility, documentation, approvals, and conflict prevention.Communicate releases across the org and to senior leaders, while also maintaining an organized history of release notes for reference.Manage the intake process for new technology requests and projects from cross-functional stakeholdersCreate automation and support maintenance of data flows into tools such as AirTableOversee org-wide document management across tools such as Confluence and SharePointProvide org-wide communications support, creating presentation decks and coordinating presentation input from multiple teamsSupport onboarding activities related to org-wide data, such as managing organization chartsCreate and deliver reporting on data related to release, intake, and prioritization processes to inform decision making at all levels of leadershipDrive organizational effectiveness by supporting various needs on diverse projects and strategic initiatives across the Tech Ops teamRequired Experience & SkillsBachelor's degree or equivalent experience5+ years of experience in tech industry in roles such as project management, release management, or business operationsExperience in tech industryProven organizational skills and time management abilitiesAbility to adapt to new technologies and evolving processesStrong problem-solving skills with initiative to drive projects independentlyAbility to effectively communicate to a variety of stakeholdersAbility to manage multiple priorities and work independentlyAbility to work and multi-task in a fast-paced environmentAbility to collaborate with and assist others to be successful as a teamJ-18808-Ljbffr