Retail Associate

Retail Associate – USC Bookstores We are seeking a Retail Associate to join our rapidly growing team. This position requires a flexible schedule that may include working any day of the week (Monday‑Sunday shifts) aligned with retail hours, late evenings, and regular travel throughout Southern California and some overnight travel within the United States. A valid California driver’s license and willingness to drive are required. Responsibilities Provide customer service to students, faculty, staff and external customers; meet customer needs, offer options, resolve problems and follow up. Maintain a friendly, helpful demeanor and provide professional, knowledgeable, courteous service. Assist customers in locating merchandise, take special orders, answer questions, perform gift wrapping and other special services, and communicate policies on returns and exchanges. Monitor for shoplifting and resolve customer complaints; process merchandise returns, refunds or exchanges. Perform all cashiering functions in accordance with department and university cash handling policies and procedures; check price tags for alterations; protect department against monetary losses by requiring appropriate identification for check cashing; use appropriate verification procedures for credit card purchases. Keep sales floor neat, clean and fully stocked; shelve new stock, inform buyers of fast‑ and slow‑selling stock; maintain thorough knowledge of inventory; ensure merchandise is attractively displayed. Maintain cashiering desk/areas in a clean, organized fashion; keep cashiering area well‑stocked with necessary supplies. Assist with answering incoming calls and directing them to the appropriate person or department. Make tags for damaged merchandise, deliver daily to designated area; return misplaced merchandise to correct department daily. Comply with all university and department policies and procedures. In the absence of the department manager, supervise student workers and/or Retail Associate Trainees. Assist department manager in training new staff. Perform other related duties as assigned or requested; the university reserves the right to add or change duties at any time. Qualifications High school diploma or equivalent. 6‑12 months experience in retail sales. Valid California driver’s license; participation in the Department of Motor Vehicles (DMV) Pull Notice System required; a copy of DMV record required as a final condition of employment. Strong commitment to USC’s Unifying Values demonstrated through ideas, words and actions. Preferred Experience as a USC Retail Associate Trainee. Benefits We offer a wide variety of benefits and programs that support our staff and their families, including work‑life balance and employee well‑being initiatives. For more information, please visit Compensation Hourly rate: $20.00 Equal Opportunity Employer USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law and will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations. Additional Information Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at View phone number on click.appcast.io or by email at View email address on click.appcast.io. Inquiries will be treated as confidential to the extent permitted by law. #J-18808-Ljbffr University of Southern California