Front Desk Representative

Company Description Hampton Inn by Hilton is part of Hiltons global portfolio of trusted, guest-focused hotels, known for comfortable accommodations and friendly service. The brand emphasizes a welcoming atmosphere, clean and well-maintained rooms, and reliable amenities for both leisure and business travelers. Team members are supported with training, clear service standards, and opportunities to grow within the Hilton network. Working at Hampton Inn by Hilton means being part of a collaborative environment that prioritizes guest satisfaction and professionalism.
Role Description The Front Desk Representative is a full-time, on-site role located at the Hampton Inn by Hilton in Clarksville, IN. This role is responsible for greeting guests, managing check-in and check-out procedures, and handling room reservations and inquiries. Day-to-day tasks include answering phone calls, providing information about hotel services and local area attractions, processing payments, and resolving guest concerns promptly and professionally. The Front Desk Representative also maintains accurate records, ensures the lobby and front desk area are presentable, and collaborates with housekeeping and management to support a smooth guest experience.
Qualifications

• Strong customer service skills, with a focus on creating positive guest experiences and resolving issues courteously.
• Proficient phone etiquette and receptionist duties, including managing calls, messages, and guest interactions at the front desk.
• Experience handling reservations and basic front desk operations, such as check-in/check-out and payment processing.
• Clear and professional communication skills, both verbal and written, with the ability to interact effectively with guests and team members.
• Basic computer literacy and comfort with hotel management or reservation systems.
• Ability to work flexible hours, including evenings, weekends, and holidays as needed.
• Strong attention to detail, reliability, and ability to multitask in a fast-paced environment.
• Prior hospitality or front desk experience is preferred; high school diploma or equivalent is beneficial.