Sr. Director Analyst - Operational Technologies - CIO and AI

About the role

Gartner Analysts are industry thought leaders who create must-have insights, market predictions and best practices for a broad range of world-leading organizations. A Senior Director serves as a leader within Gartner’s Business and Technology Insights (BTI) group, establishing oneself as a credible voice within their designated market at local, regional and global levels. Utilizing exceptional research and analytical skills, a Senior Director plays a significant role in producing pragmatic and provocative insights which Gartner clients consume and apply to propel their business toward key objectives. They are a trusted source of advice for clients, reinforcing Gartner’s value every day by engaging them via in-person meetings, virtual meetings, sales support visits and Gartner conferences to discuss complex client challenges and offer appropriate recommendations. A Senior Director possesses a keen eye for identifying gaps, problems and solutions within the market they serve. They use their knowledge to help clients make better decisions, solve complex issues and execute new practices that propel clients’ businesses toward key objectives and publish these pragmatic and/or provocative insights. Additionally, they reinforce Gartner’s value every day by engaging clients via in-person and virtual meetings, sales support visits, Gartner conferences and industry events. In this role, you will provide actionable, objective insight to CIOs, AI Leaders, and Operational Senior Management on a wide range of topics associated with Operational Technology and the intersection of IT and OT. A particular focus will be on the leverage of AI in Secure Autonomous Operations, from the identification of value creating opportunities through solution development, deployment and operation. You should also have a good understanding of the role that OT can play in mitigating current challenges and creating new business opportunities. In addition, you will advise the Executive Management of technology solutions and service providers on how to refine their products and services to meet the evolving needs of asset intensive/industrial companies and identify new opportunities. You will be responsible for socializing research ideas and producing research publications based on Gartner best practice covering a wide range of OT related topics including market analyses as well as best practice in the development, deployment, management and optimization of OT related solutions. Collaboration with other Analyst teams in the Gartner Business and Technology Insights division will be key to developing this advice and the associated content. Building and maintaining good relationships with the Gartner research communities, sales, and account teams will also be key to helping grow the Garter business and retain existing clients.

What you will do

• Analyze business and technology trends across global energy and utility sectors, providing Gartner clients with critical insights to create OT and IT strategies in line with business goals.
• Produce a range of research publications, including Best Practice Insights, Market Analyses, Trend and Survey Analyses, Forecasts/Predictions, and Case Studies/Use Cases related to asset intensive or industrial operations
• Lead and contribute to Thought Leadership in relation to OT and AI, OT and the Cloud, OT Management and Optimization, and the evolving markets for OT, including SCADA/Historians/IIoT/etc.
• Provide Gartner clients with insight and guidance on the latest developments across OT and related IT to safely and economically operate, as well as advise on the solutions, market trends, and vendors
• Advise Gartner clients on developments in key operational technology markets, including technology trends and markets’ directions, vendor positioning, and products/solutions offerings.
• Advise clients globally on the best use of information and operation technology and appropriate architectural patterns to address their mission-critical priorities through digitalization and AI.
• Assess the maturity of the innovative operational technology solutions and advise clients on the risks and benefits associated with the adoption of a particular technology.
• Provide assessment of vertical technology markets, including market directions, solution maturity, and vendors' positioning.
• Advise end user clients during each phase of technology product and services procurement.
• Create innovative, thought provoking, and highly leveraged “must-have” insights.
• Develop new insights and ideas through thought leadership and offer compelling, actionable approaches to client's needs and requests that accelerate the client's ability to act
• Develop in-depth analysis to identify the root cause of a client’s barriers or overall needs and reframe thinking to drive strategy forward
• Demonstrate thought leadership in establishing insights positions across a team of analysts
• Bring provocative, independent insights to Gartner leaders that can evolve the course of a research agenda
• Research, analyze and predict market trends and shifts to provide clients and vendors with actionable insights
• Provide clients and prospects with actionable advice aligned to their designated content area via virtual or face-to-face interactions
• Create and deliver high value presentation materials on and off stage for Gartner events, industry and professional association conferences, and client briefings
• Support BTI and Sales: Provide sales support serving as voice of the market to help Insights teams create content and to drive engagement with clients to make progress against their critical priorities to grow their business
• Provide high quality and timely content peer review
• Build credibility as an industry expert to represent Gartner insights, methodology and strategy
• Actively participate in innovation, ideation, and research discussions and collaborate effectively with peers in the Insights community
• Identify research process improvements or develop new processes that help the team and BTI provide excellent service delivery
• Be a mentor and a coach by supporting more junior team members
• Be client‑centric while actively seeking to help clients engage regularly and often with Gartner insights and interactions

What you will need

• Bachelor's degree or equivalent experience; Graduate degree in power engineering, computer science or related field preferred
• 12+ years of relevant field or industry experience
• A deep knowledge of, and exposure to, the intersection of information technologies (IT) and operational technology (OT) in the context of asset intensive industries is critical. This could include Manufacturing, Energy, Mining, Utilities or other sectors with a significant OT footprint.
• Senior management role (e.g. CIO/CTO) in an asset-intensive industry, or a senior management position in a technology product or solution provider side (e.g. CEO/COO/CTO/GM/Managing partner)
• Demonstrable experience in positions that require engagement with senior operational management, and ideally, c‑suite level executives
• Demonstrable experience in mastering software architecture patterns and links to Energy, Utility and/or industrial operations
• Strong organizational skills; ability to work under tight deadlines and produce high quality deliverables
• Demonstrate excellence in research and writing ability
• Strong written and verbal proficiency, analytical and presentation skills; ability to engage clients and respond effectively to questions
• Proficient in analyzing and synthesizing data; can effectively apply patterns and frameworks while drawing and defending conclusions to client challenges
• Strong communicator who is able to explain complex concepts concisely and simply
• Subject matter expert comfortable presenting at large and small‑scale speaking engagements
• Deep knowledge of the global and competitive landscape within subject area as well as the interplay in that market
• Ability to work independently, while also being intrinsically motivated to collaborate across teams and support the workflow of others, in a multicultural global team
• Learning agile and adept with navigating highly matrixed environments
• Ability to represent Gartner's research methodology and strategies effectively at all levels
• Willingness and ability to travel up to 25% (where applicable)

Benefits

Gartner offers world‑class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it’s productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity. Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability.